![ZOLL LifeVest](https://media.trabajo.org/img/noimg.jpg)
Supervisor, Technical Support
1 week ago
Location:
Mississauga, Canada:
Resuscitation:
At ZOLL, we're passionate about improving patient outcomes and helping save lives.
We provide innovative technologies that make a meaningful difference in people's lives.
Our medical devices, software and related services are used worldwide to diagnose and treat patients suffering from serious cardiopulmonary and respiratory conditions.
The Resuscitation division of ZOLL Medical Corporation develops and delivers innovative lifesaving products and software solutions to EMS, hospital, public safety, and military customers globally.
Our dedicated employees take pride in their commitment to improving patient outcomes while delivering world-class customer service.At ZOLL, you won't just have a job. You'll have a career—and a purpose.
Join our team. It's a great time to be a part of ZOLL
Job Summary
Essential Functions
- Highly motivated leader that actively mentors and develops team members performance
- Supervise and Monitors the Technical Support Helpdesk
- Develop metrics to monitor and manage team performance
- Ensure that Sales Orders are booked and processed in timely manner
- Manage accurate completion of the Customer Call Reports
- Develop staff training program to keep the team up to date on all products
- Maintain the Tech Support lab and assure that equipment is readily available and at the latest release
- Manage 24x7 on call phone support for evening/weekend emergencies
- Review and ensures review of new Product Service Setup and Documentation
- Liaison between Regional Customer Assurance Managers for escalated customer issues
- Perform employee reviews
- Suggest and creates new programs to improve customer satisfaction
- Report on helpdesk KPIs to leadership and provides ground level insight.
- Assist other ZOLL helpdesk globally with setting up processes, tools and training
- Foster a culture of continuous learning and development
Required/Preferred Education and Experience
- Bachelor's Degree 4year degree in electronics/biomedical (preferred), or equivalent experience required or
- Bachelor's Degree 2year degree with 46 years of experience required
- 46 years Proficiently contributed as a technical support specialist, with 46 years of hands on experience required
Knowledge, Skills and Abilities
- Motivated selfstarter
- Excellent written and verbal communication
- Customer oriented problemsolving skills and analytical/investigative expertise
- Deals effectively with other in antagonistic situations using appropriate interpersonal styles and methods to reduce tension or conflict.
- Strong PC Skills
- Must be forward thinking with a focus on continuous improvement
Preferred Languages
- English
- Advanced
French
- Advanced
Travel Requirements
- Up to 25% travel required (including international)
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
- Standing
- Occasionally
Walking
- Occasionally
Sitting
- Constantly
Talking
- Occasionally
Hearing
- Occasionally
Repetitive Motions
- Frequently
Our employees are inspired by a commitment to make a difference in patients' lives, and our culture values innovation, self-motivation and an entrepreneurial spirit.
Join us in our efforts to improve outcomes for underserved patients suffering from critical cardiopulmonary conditions and help save more lives.
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