Student Support Representative, Ccet

2 weeks ago

Toronto, Ontario, Canada George Brown College Full time

Land Acknowledgement

_George Brown College is located on the traditional territory of the Mississaugas of the Credit First Nation and other Indigenous peoples who have lived here over time. We are grateful to share this land as treaty people who learn, work, and live __in the community with each other._**
_At George Brown College, we have established a reputation for equipping our students with the skills, industry experience and credentials to pursue the careers of their choice. As employees, we are committed to creating an enriching learning community for our students, delivering excellence in what we do, holding ourselves accountable for our work and demonstrating diversity and respect for one another._

What responsibilities will you have in this role?

  • Acts as first contact for the Centre Construction and Engineering Technology (CCET), including current students, former students, alumni, and general inquiries.
  • Assesses the qualifications and interests of prospective and current students and with the assistance of program coordinators, advises them on appropriate programs or delivery options and admissions procedures.
  • Assists in resolving student timetabling conflicts; Liaises and provides students with appropriate referrals to/with internal departments.
  • Updates, maintains, and disseminates Academic Curriculum Planner (pathway) and CAPP (Curriculum, Advising and Program Planning) reports and information to various stakeholders.
  • Assists with preparation and dissemination of Academic Curriculum Planner (pathway) and CAPP (Curriculum, Advising and Program Planning) reports and information to various stakeholders.
  • Coordinates and facilitates grade entry, promotions and other academic meetings with staff and staff use tools appropriately (Stu-View, Millennium etc.).
  • Uses established systems to monitor and report on data in support of the CCET (i.e., StuView/Banner) to generate detailed information and reports regarding student issues.
  • Coordinates, creates, maintains and verifies accuracy of systems such as files, and databases for graduating students, staff, committees, and external client lists.
  • Formats and inputs necessary information to prepare letters, memos, reports, spreadsheets, presentations and other written materials to students, staff and management.
  • Liaises with employers, industry associations, corporate partners and other organizations on the development of graduate employment and Program Advisory Committees (PAC).
  • Other duties as assigned.

What qualifications do you need for this role?

  • Three year Diploma or degree from a recognized postsecondary institution in Business Administration, Office Administration, Database Management, or equivalent.
  • Minimum three years' experience gained as a team player in an office environment using a variety of computer software packages such as Microsoft Office and Student Information System databases (SIS).
  • Demonstrated initiative and ability to work independently with mínimal supervision.
  • Ability to establish priorities and make decisions within prescribed boundaries.
  • Strong communication, interpersonal, customer service and organizational skills to liaise with people at all levels from executives in technology companies to entrylevel students.
  • Ability to manage numerous complex and demanding tasks and to meet strict deadlines.
  • Adaptability to working in a technical environment in which technical terminology is frequently used.
  • Discretion, sound judgement and a commitment to preserving strict confidentiality.
  • Demonstrated commitment in delivering excellent service to others as this is key in supporting the success of our students and our College.
  • Effective ability to interact with others and deal with situations in ways that respect diverse backgrounds, experience and styles.
  • Flexibility in adapting to change and in participating in consultative decisionmaking processes.

Hours of Work: 8:00 am - 4:00 pm.

Interview process may consist of a practical skills component.
***
NOTES:

  • If employed currently or previously employed at GBC, please log into Cornerstone with your employee account.**:

  • Please ensure your resume highlights all relevant education, training and experience that are applicable to the minimum qualifications for this role.**:
-
The College requires proof of degrees, credentials or equivalencies from accredited regional or federal post-secondary institutions and/or their international equivalents. Credentials may require validation at the time of interviews.**:

**Closing: March 10, 2023

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