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Student Services Support
4 months ago
Bayswater Education is a vibrant network of global centres dedicated for over 75 years while inspiring people through a life-changing educational and travelling experience. We're passionate about growing communities of global thinkers and explorers, at home and abroad – whatever their story. We're not just reimagining education; we're revolutionizing it. We're on a mission to provide young minds, locally and globally, with life-changing adventures and a chance to cultivate a social conscience. For every student we teach, we will teach another from a disadvantaged background. We provide classes beyond our borders and extend our commitment to education to regions where they are most needed
The Student Services Support Officer is expected to undertake a range of duties including but not limited to:
Key tasks and Responsibilities:
- Contribute ideas to make the activities/events fun, interesting and attractive.
- Maintain regular communications with the Activity Coordinator.
- Ensure the safety and well-being of students before/after/during the activities following Bayswater safeguarding policy.
- Report any incidents or concerns that occurred during the activities to the Activity Coordinator.
- Work on other tasks if/when required due to the cancellation of activities/events.
- Take pictures and videos during the activities/events for marketing purposes.
- Create social media contents and post them on our Social Media platforms as assigned.
- Monitor calls & texts on the emergency phone after school hours and weekends.
- Complete summer group tasks including activities, coordinating hot lunch, preparing or restocking supplies in units at the Seneca residence, and providing the meals (breakfast & dinner).
- Support Accommodation team as requested.
- Assist in the intake process and ensure all contractual documents are collected and stored confidentially, securely, and accurately.
- Help organize and participate in weekly meetings with the Group Leaders.
Qualifications and Skills
- Demonstrated customer service skills with an ability to diffuse escalated situations in a student-focused environment.
- Minimum one year of relevant experience in higher education and student services environment.
- Excellent verbal and written communication skills, including the ability to handle sensitive information in a confidential manner.
- Able to stand and/or walking for long periods of time.
- Knowledgeable of the city of Toronto.
- Experience in social media is a strong asset.
- Able to conduct activities with a large group of people.
- Flexible to accommodate new requests or schedule changes at short notice.
- Experience in responding professionally under pressure and competent in managing urgent situations following agreed procedures.
- Excellent organizational and time management skills to manage workload, conflicting priorities, handle multiple tasks, and complete assignments with high accuracy and attention to detail.
- A positive, enthusiastic can-do attitude and a genuine interest in working with international students.
- Displays a genuine desire to understand and meet the diverse needs of students.
- Able to collaborate and communicate effectively with students and colleagues at all levels, building rapport and establishing productive working relationships.
- Available to work weekends and evenings.
What we offer:
- Competitive remuneration package based on qualifications & experience.
- Training & development programs.
- Opportunities for career growth within a global organization.
- People centric, inclusive culture with regular wellbeing and social activities.
- Regular online networking and cross-departmental meetings with the Bayswater team globally.
Bayswater Education provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Bayswater Education Group complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.
