Student Support Specialist

7 days ago

Toronto, Ontario, Canada George Brown College Full time

Land Acknowledgement

_George Brown College is located on the traditional territory of the Mississaugas of the Credit First Nation and other Indigenous peoples who have lived here over time. We are grateful to share this land as treaty people who learn, work, and live __in the community with each other._**
_At George Brown College, we have established a reputation for equipping our students with the skills, industry experience and credentials to pursue the careers of their choice. As employees, we are committed to creating an enriching learning community for our students, delivering excellence in what we do, holding ourselves accountable for our work and demonstrating diversity and respect for one another._

What responsibilities will you have in this role?

  • Advises students with respect to academic standing, program status, student services and academic transactions.
  • Ascertains student needs and goals and advises students concerning programs and alternative means available to achieve goals.
  • Ensures academic status reflects planned program. Intervenes effectively on behalf of students and applies conflict resolution skills and followup skills to facilitate correction and/or problem solving as it pertains to academic status, billing, graduation eligibility, and related escalated situations.
  • Documents solutions to problems identified by current and/or past students, staff and general public, ensuring timely and accurate responses to requests, whether telephone, electronic, or in person.
  • Works to identify and correct root causes of problems due to mix of highly integrated processes combined with program features.
  • Acts as departmental contact, liaison, and advocate for new, returning, domestic and international Students, taking a proactive role in troubleshooting and problem solving for the student.
  • Provides support with activities pertaining to both startup and endofterm processes/procedures such as processing academic holds, entering grade amendments, substitutions and adjusting graduation statuses in Banner.
  • Compiles and maintains records; updates other relevant data reports such as Database and Program Curriculum Overview Sheets (Pathways documentation).
  • Other related duties as assigned.

What qualifications do you need for this role?

  • Threeyear diploma or degree from a recognized postsecondary institution in Business Administration, or Office Management or an equivalent combination of relevant education and practical experience.
  • Minimum two years' experience working in a postsecondary school and/or office environment. Experience with student information system or database management system.
  • Excellent analytical, and demonstrated problemsolving skills are required.
  • Excellent time management and organizational skills, discretion, sound judgment; demonstrated ability to maintain confidentiality while working within the College policies.
  • Accurate data entry skills and strong aptitude for detail and accuracy.
  • Excellent organizational, communication, interpersonal and customer service skills.
  • Demonstrated commitment in delivering excellent service to others as this is key in supporting the success of our students and our College.
  • Strong communication, collaboration, teamwork, and people skills.
  • Effective ability to interact with others and deal with situations in ways that respect diverse backgrounds, experience, and styles.
  • Flexibility in adapting to change and in participating in consultative decisionmaking processes.

Hours of Work: 8:00 am - 4:00 pm.

Interview process may consist of a practical skills component.
***
NOTES

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If employed currently or previously employed at GBC, please log into Cornerstone with your employee account

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Please ensure your resume highlights all relevant education, training and experience that are applicable to the minimum qualifications for this role

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The College requires proof of degrees, credentials or equivalencies from accredited regional or federal post-secondary institutions and/or their international equivalents. Credentials may require validation at the time of interviews

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**Closing: January 13, 2023

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