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Customer Service

3 months ago

Headingley, Canada Matix Lumber Full time

Sales Support Specialist

Company Profile
Matix Lumber is a locally-owned and operated professional building supply centre that provides for all of your building needs. We are a family-owned company, but we've always considered the whole team and our customers as family. Matix Lumber is your one-stop destination to begin planning any project. Our full-service lumber yard is dedicated to providing contractors, DIYers, and homeowners with quality products at competitive prices.

Our in-store experts are available to provide you with in-depth product information and 'round the clock service to ensure that your project runs smoothly.

Building on that foundation, Matix Lumber Inc. is looking for a full-time Customer Service Representative to join our growing team.

We are looking for a self-starting, outgoing, friendly and dynamic professional who has extensive knowledge of the building industry to provide high level customer service to our clients.


The Customer Service Representative will be responsible for supporting the sales staff in:

  • Providing customers with recommendations in selections that best fit their project
  • Assisting the sales staff with the full sales cycle, including:
  • Product recommendations
  • Preparation of quotation with consideration for strategic pricing
  • Closing the sale and confirming the transaction by way of deposit and the securing of final payment arrangements
  • Ensuring the project is completed to the satisfaction of the customer and the Company
  • Establishing, developing and maintaining relationships with customers
  • Developing and expanding one's personal product knowledge
  • Assisting other sales associates with product information and team collaboration
  • Other tasks as assigned

Job Requirements

  • Experience in supporting a sales and sales support role (preferably in a retail building or construction environment)
  • Demonstrated track record of continuous learning (with knowledge of the building industry considered to be a strong asset)
  • Proficiency in taking/reading measurements and understanding blueprints will be considered an asset
  • Driven, selfstarting professional with exemplary customer service skills
  • Demonstrated ability to manage and multitask several projects at the same time
  • Demonstrated ability to work in a fastpaced everchanging environment
  • Exceptional communication skills (written, verbal and listening)
  • Strong organizational skills and selfmotivated

Job Types:
Full-time, Permanent

Benefits:

  • Casual dress
  • Company events
  • Dental care
  • Disability insurance
  • Employee assistance program
  • Extended health care
  • Life insurance
  • Onsite parking
  • Store discount
  • Tuition reimbursement
  • Vision care

Schedule:

  • Day shift
  • Monday to Friday
  • Overtime

COVID-19 considerations:
COVID-19 precautions as per the Company Policy

Work Location:
One location