Customer Service Representative

7 months ago

Headingley, Canada Mammoth Equipment & Exhausts Full time

**About Us**:
Mammoth Equipment is on a growth trajectory. We have a great product, awesome team with a strong culture. We’ve been growing since 1974 with offices in Australia, New Zealand, Canada, Mexico, and Argentina. We offer a broad range of innovative bespoke and universal solutions to the mining, transport, rail, industrial, agriculture and marine industries globally. Our solutions help protect people and the environment. They also help large machinery and plant equipment to run longer, last longer, and give better performance. Because of our growth in North America, we need talented, smart and organized customer service people to join our busy team.

**About the Role**:
As a Mammoth CSR, you’ll be in the thick of it, supporting customers with advice and assistance on our products and solutions. Mammoth only employs people who are passionate about delivering exceptional service and not letting customers down. This means you’ll be surrounded by a team of like-minded people equally committed as you are to delivering world-class customer service.

**In any given day you’ll**:

- Process orders
- Manage (and resolve) issues
- Generate quotes
- Triage Inbound calls
- Handle ETA requests / expediting requests
- Order ETA communications and tracking to customer
- Order acknowledgment to customer
- Maintain Customer details in ERP systems

**In all cases, your objective is to process these ‘cases’ as rapidly and as accurately as is possible.**
- You assume full ownership of any quality issues that inside sales routes to you.
- Your case cycle times are minimized.
- Your work is error free.
- Clients that are uncertain about what products or solutions are required to solve their problem, are escalated to inside sales.
- All client contacts are recorded — in real time — in CRM.
- Your relationships with other team members are productive and free from conflict.
- Are punctual arriving at work and for all scheduled meetings.
- You engage in no behaviour that is damaging to (or in competition with) our company policies.

**What experience should you have?**
You’ll be comfortable in a busy customer service environment. You’ll have the smarts to rapidly pick up our portfolio of engineered solutions. Enthusiastically articulating our products will quickly become your second nature - as too solving problems and delighting customers with your exemplary service. It’s a huge plus if you have a genuine interest in mining, large construction, heavy industry, and engineering.
** You will also have**:

- At least two years of customer service experience (ideally working in a comparable industry)
- Exposure to enterprise software (ERP or CRM. Our ERP is EXO)
- A reasonable level of comfort with senior buyers and engineers

**How to apply?**

**Job Type**: Full-time

**Salary**: $50,000.00-$52,000.00 per year

**Benefits**:

- Company events
- Dental care
- Extended health care
- On-site gym
- Paid time off
- Vision care

**Schedule**:8 hour shift, Monday to Friday

**Supplemental pay types**: - Bonus pay

**Ability to commute/relocate**:
Headingley, MB

reliably commute or plan to relocate before starting work (required)

**Experience**:

- CRM software: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**: English (required)

**Work Location**: In person

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