Customer Service

5 months ago

Headingley, Canada Matix Lumber Full time

**Sales Support Specialist**

**Company Profile**

Matix Lumber is a locally-owned and operated professional building supply centre that provides for all of your building needs. We are a family-owned company, but we’ve always considered the whole team and our customers as family. Matix Lumber is your one-stop destination to begin planning any project. Our full-service lumber yard is dedicated to providing contractors, DIYers, and homeowners with quality products at competitive prices. Our in-store experts are available to provide you with in-depth product information and ‘round the clock service to ensure that your project runs smoothly.

Building on that foundation, Matix Lumber Inc. is looking for a full-time Customer Service Representative to join our growing team. We are looking for a self-starting, outgoing, friendly and dynamic professional who has extensive knowledge of the building industry to provide high level customer service to our clients.

**The Customer Service Representative will be responsible for supporting the sales staff in**:

- Providing customers with recommendations in selections that best fit their project
- Assisting the sales staff with the full sales cycle, including:

- Product recommendations
- Preparation of quotation with consideration for strategic pricing
- Closing the sale and confirming the transaction by way of deposit and the securing of final payment arrangements
- Ensuring the project is completed to the satisfaction of the customer and the Company
- Establishing, developing and maintaining relationships with customers
- Developing and expanding one's personal product knowledge
- Assisting other sales associates with product information and team collaboration
- Other tasks as assigned

**Job Requirements**
- Experience in supporting a sales and sales support role (preferably in a retail building or construction environment)
- Demonstrated track record of continuous learning (with knowledge of the building industry considered to be a strong asset)
- Proficiency in taking/reading measurements and understanding blueprints will be considered an asset
- Driven, self-starting professional with exemplary customer service skills
- Demonstrated ability to manage and multi-task several projects at the same time
- Demonstrated ability to work in a fast-paced ever-changing environment
- Exceptional communication skills (written, verbal and listening)
- Strong organizational skills and self-motivated

**Job Types**: Full-time, Permanent

**Benefits**:

- Casual dress
- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Store discount
- Tuition reimbursement
- Vision care

Schedule:

- Day shift
- Monday to Friday
- Overtime

COVID-19 considerations:
COVID-19 precautions as per the Company Policy

Work Location: In person

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