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Production & Shop Manager Csr - Disaster Restoration
7 days ago
The production & shop manager CSR will be responsible for managing and assisting the effective execution of all emergency division projects along with maintaining the warehouse.
Specifically, the incumbent will correspond with staff involved in projects, monitor compliance with company policies pertaining to the workplace and company vehicles, and successfully complete emergency related projects assigned.
The production & shop manager will ultimately be responsible for finding efficiencies in work processes and supporting the department personnel to achieve the objectives determined by management.
DUTIES & RESPONSIBILITIESThe following is a list of the essential duties and responsibilities of this job. The tasks and the time spent performing each task may vary as business needs require. cdrg+RedTeam maintains the right to modify job duties and responsibilities at its discretion.
Production Management
- Assist in creating and revising preliminary master schedules for production staff and detailing the sequence of work to be performed for new projects through Encircle
- Manage cost and cycle time controls with emphasis on increased profits and proper allocation of resources for projects assigned
- Interface with project managers, project managers, admin staff, adjusters, owners, subcontractors, and vendors to provide job specific information, discuss impact of work and resolution of problems through XA and Encircle
- Assist the Project Manager with creating working schedules for the purpose of estimating
- Review work requests for accuracy and clarity, which would include: clear scope of work, realistic completion date, proper lead times, correct equipment identification, proper charge number, proper authorization, and discuss details with the originator of the work order
- Actively contribute to finalizing the priority of work orders to determine necessary lead times and reduce any downtime
- Utilize the Encircle software system to enter production projects
- Create monthly oncall rotation schedule
- Assist admin team and the ownership group by developing and maintaining a performance management process to provide regular feedback, developing specific development plans, following up with any necessary disciplinary action for breaches of policy and procedures, and completing probationary and annual performance evaluations
- Assess and conduct production staff training
- Manage safety notifications and communication to the production staff
- Generate purchase orders as needed
- Research and investigate new technologies (equipment, processes, products, etc.)
- Inspect company vehicles on a regular basis, and complete related documentation as per establish procedures
- Ensure compliance with health and safety and reporting requirements at the highest priority
- Maintain professional conduct and appearance in all client facing activities while ensuring company dress code is adhered to and enforced
- Manage collective and individual expectations to ensure they are met and resolve disputes and complaints, where possible
- Maintain a high level of customer satisfaction by providing exceptional service throughout the project to the key stakeholders (ie. with the Property Owner, Insurance Adjuster, Insurance Company and or Corporate Client)
- Ensure high standards of workmanship and efficiency
- Establish positive rapport with clients when possible
- Adherence to all company workplace policies
- Perform other duties as may be required
Education Required:
High School Diploma, IICRC Certification
Other Education/Certification/Training preferred:
Diploma or Degree in Management Studies/Operations Management is preferred
Work Experience Requirements
Work experience required:
Minimum three (5) years of managerial and/or supervisory experience
Job related experience required:
Two years of managerial experience in restoration services with be preferred
Technical Requirements
Software:
Knowledge Restore 360, and experience of MS Outlook, MS Word, MS Excel
Job Types:
Full-time, Permanent
Salary:
$24.00-$29.00 per hour
Benefits:
- Dental care
- Life insurance
- Vision care
Flexible Language Requirement:
- French not required
Schedule:
- Monday to Friday
- On call
- Overtime
Supplemental pay types:
- Overtime
Experience:
- restoration: 3 years (preferred)
License/Certification:
- IICRC Certification (required)
Work Location:
In person
About cdrg+RedTeam:
The cdrg+RedTeam is one of Ottawa's leading, privately-owned restoration companies. The Company responds 24/7 to emergencies affecting residential and commercial properties, as well as large-scale industrial buildings.
From the top down and spanning three generations of this family business, the team members of the RedTeam share a passion for helping people facing difficult situations, and treating customers with extraordinary care and professionalism.
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