Clinic Coordinator

7 days ago


Etobicoke, Ontario, Canada Toronto Neurofeedback and Psychotherapy Centre Full time

Clinic and Intake Coordinator
We are hiring a full-time
Clinic Coordinator for our psychotherapy and neurofeedback clinic. This role will report to the Clinic Manager. Toronto Neurofeedback and Psychotherapy Centre, a division of True North Psychological Services, is a 7,000 sq. ft. clinic with 17 treatment rooms located at Bloor and Islington. We offer psychotherapy and assessments to individuals, couples, adolescents, and children.

We also offer cutting-edge neurofeedback treatment and qEEG brain-mapping as well as an ADHD coaching program for parents and children.


Our Vision:

We help thousands of people learn to live a life with ease

Our Core Values:

  • Authenticity
  • Being a Team Player
  • Work Hard, Play Hard

Who you are:

  • Provide front desk support for the clinic and assist our intake team with client consult calls and therapist matching
  • Possess a strong work ethic and have an exceptional eye for detail with the ability to think outside the box
  • Able to thrive in a team setting and have the selfdiscipline to work independently
  • Ability to build rapport and exude professionalism with all interactions
  • Possess highlevel customer service and telephone skills
  • Excellent organizational and multitasking skills
  • Have a positive attitude and a strong desire to learn and expand your skills
  • Effective oral and written communication skills
  • Demonstrate superior conflict resolution skills by balancing assertiveness and sensitivity
  • Ability to learn quickly and effectively use various computer billing and reporting systems
  • Ability to maintain confidential records and information
  • Leads by example and practices good time management skills
  • Knowledge and experience of modern office practices that optimize technology and time management
  • Ability to manage office budgets and inventories effectively
  • Possess 23 years of experience in client care and customer service, preferably in a medical office environment
  • Knowledge of Jane App scheduling software is an asset
  • Support other administrative and clinic duties, as needed

Responsibilities:

  • Manage daytoday operations of the physical office space, be the welcoming face of the clinic when clients checkin for their appointments
  • Provide ongoing support and leadership within a busy multidisciplinary clinic
  • Organize office operations and procedures
  • Supporting 60+ clinicians with client bookings, payments, administrating intake and consent forms, room bookings, etc.
  • Providing high level of support for staff members and visitors to the office
  • Collecting fees directly from clients, verifying relevant coverage, and following through on any missed payments or billing issues
  • Fielding phone calls and inquires in a timely manner
  • Maintaining a clean and tidy reception area
  • Data entry and filing as required
  • Other tasks required, as needed

Application Process

  • A current PDF of your coverletter & resume merged together. Please keep your cover letter concise (1/2 page) so we have a clear understanding of your unique training and experience.

Salary:
$20.00 per hour

Schedule:

  • 8 hour shift
  • Day shift
  • Evening shift
  • Weekend availability

Work Location:
One location

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