Team Leader, Contracting Services

7 days ago

Toronto, Ontario, Canada Canada Protection Plan Full time

Are you looking to be part of a continually growing and dynamic company that is a leader in the life insurance industry? Canada Protection Plan, a Foresters Financial company operating in the Canadian marketplace, markets and sells life insurance and related products, many with simplified underwriting processes requiring no medical exams.


Would you like to make a difference with the customers we serve? A career at Canada Protection Plan, the Canada Division of Foresters Financial, is full of potential.

We are driven to excel, and our employees reflect this passion. Our company values include shared collaboration, career development and a friendly and open work environment.


Our strength is a culture characterized by doing work that makes a positive impact in the communities where we live.

We connect with our employees in significant and meaningful ways for work that matters.

The Team Leader, Contracting Services will be responsible for supervising the daily operations of the Contracting Services team. This role is a hybrid role.

Core responsibilities will include:

People Leadership

  • Promoting collaboration and developing team members' proficiency to deliver team objectives and seek continuous improvement opportunities
  • Leading the team toward a customerorientated, endtoend mindset of accountability
  • Providing tools/guidance and analysis of complex inquiries and solutions
  • Managing resource management, including recruiting and onboarding team members
  • Conducting ongoing coaching and development, ensuring participation in corporate training initiatives, and conducting regular performance reviews

Management

  • Overseeing the administration of contracting and licensing for all distribution channels, to ensure that all agents and upline management are properly contracted, licensed and appointed, where applicable with provincial insurance departments
  • Supporting and coaching the team to identify and implement continuous process improvement opportunities to enhance the agent experience and support business retention

Quality Assurance and Reporting

  • Auditing contracting packages, background checks, and upline terminations for accuracy and completeness, following up on outstanding contractual requirements
  • Assessing effectiveness of Service Level Agreements (SLA) and updating as needed, including implementing, and maintaining effective administrative processes aligned with SLAs
  • Producing monthly reporting and analysis of key performance indicators for presentation to management

Compliance

  • Overseeing process agents and upline terminations on the systems, ensuring that appropriate provincial administrative bodies are properly notified
  • Overseeing tracking and notifications to agents and upline management regarding expiring licenses and expiring errors and omissions coverage to ensure standards are met
  • Collaborating with corporate Compliance in response to inquiries pertaining to contracting and licensing issues, meeting established service level standards

Knowledge/Experience/Skills:

  • Proven track record of performance management and successful team development
  • Excellent interpersonal skills: ability to build and maintain relationships with employees, leaders, and internal and external stakeholders
  • Creative problem solver and demonstrated ability to make process improvements
  • A "take charge" attitude along with the ability to selfmanage workload and priorities in a changing and evolving environment. This includes effective time management, multitasking, and prioritizing skills
  • Must have the initiative and ability to look for and champion improvement opportunities. Adaptable to ongoing change and lead by example
  • Experience in life insurance industry is a must
  • Knowledge of Canadian provincial and federal insurance regulations along with individual insurance products is an asset
  • Advanced verbal, written, and interpersonal communication skills required to effectively communicate with internal and external customers; fluency in French is an asset
  • Demonstrated ability to prioritize own work and work of others; can work effectively under pressure and time constraints within a fastpaced environment
  • Sound analytical thinking, planning, prioritization, and execution skills


At Canada Protection Plan and Foresters Financial, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected, and supported.

We are dedicated to building a diverse workforce and we are an equal opportunity employer.

INDCPP

  • Sales Leader, Contract

    1 week ago

    Toronto, Ontario, Canada RH Full time

    RH at its core is about taste, and we believe the idea of scaling taste is large and far reaching. The RH brand attracts the best designers, artisans, manufacturers and talent in our industry, scaling and rendering their work more valuable across our integrated platform, enabling us to curate the most compelling collection of luxury home furnishings in the...

  • Team Leader

    7 days ago

    Toronto, Ontario, Canada Eramosa Engineering Inc.] Full time

    Job Description:Job Description PAY IS DOE Eramosa, a CIMA+ owned company, is a specialist firm providing electrical and instrumentation & control engineering to the water and energy sectors. We offer our clients a holistic approach to implementing technology solutions for process control applications to meet their business requirements. We provide...

  • Team Leader

    1 week ago

    Toronto, Ontario, Canada Morson Canada Full time

    Number of Vacancies :2Level : MP3 Hourly Rate: $5- 65/hour Duration :24months Hours of work: 35Location :Darlington NGS (Hybrid, 2 days remote) Job Overview The Modification Team Leader (MTL) is accountable for completing the assigned Minor Projects per OPG Engineering change control process and perform required liaison and oversight activities among OPG...

  • Team Leader Afternoon

    7 days ago

    Toronto, Ontario, Canada Positive Fulfillment Services Ltd. Full time

    Monday to Friday - 4:30 pm to 12:30 am shiftBasic Function:As a Team Leader, you will have the opportunity to lead and develop team members assigned to you. The main focus of the Team Leader is to assist the Production Supervisor in the day to day management of team members, as well as performing basic warehousing duties. You will be responsible for engaging...

  • team leader

    7 days ago

    Toronto, Ontario, Canada Randstad Full time

    Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.The Team Leader is directly responsible to coordinate and supervise the Maintenance activities required in order to provide...

  • Team Leader

    1 week ago

    Toronto, Ontario, Canada Ontario Health Full time

    At Ontario Health, we are committed to developing a strong organizational culture that connects and inspires all team members across the province. Our vision is that together, we will be a leader in health and wellness for all. Our mission is to connect the health system to drive improved and equitable health outcomes, experiences and value.How we work...

  • Team Leader

    7 days ago

    Toronto, Ontario, Canada Appletree Medical Group Full time

    Team Leader / SuperviosrWho We Are:Appletree Shared Services Corporation is the most progressive multi-disciplinary medical group in Canada. We assist and manage the practices of Ontario's best family physicians and specialists, including physicians offering virtual healthcare services. For over two decades, we have worked with bright and motivated...

  • Team Leader

    7 days ago

    Toronto, Ontario, Canada CIBC Full time

    We're building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what's right for our clients.At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and...

  • National Practice Leader, Contract Surety

    1 week ago

    Toronto, Ontario, Canada Aon Full time

    Are you looking for an exciting opportunity to advance your career in Contract Surety and construction risk management?Join Aon as a Contract Surety, National Leader to drive growth in their national C&I practice. This unique role offers the flexibility to work remotely or from any Aon office. Traveling across Canada is a key part of engaging with clients...

  • Recruitment Team Leader

    7 days ago

    Toronto, Ontario, Canada AMS Full time

    About Us:We are AMS. We are a talent solutions business. Working with clients across the globe, we have learnt what it takes to build a high performing employer. It starts with talent; sourcing, selecting and keeping the right people in the right jobs. To do this well, you need unmatched expertise in digital innovation, and a deep understanding of the...

  • Production Team Leader

    7 days ago

    Toronto, Ontario, Canada Nestle Full time

    A little bit about usNestlé is the world's largest food and beverage company. We have over 2000 brands ranging from global icons to local favourites, and are present in 190 countries worldwide. In Canada, excelling means sharing our passion for our purpose of enhancing quality of life and contributing to a healthier future. It also means living up to our...

  • Team Leader

    7 days ago

    Toronto, Ontario, Canada Appletree Medical Group Full time

    CompanyAppletree Shared Services CorporationLocationTorontoOpening DateJun 06, 2023Closing DateDec 31, 2024Who We AreAppletree Shared Services Corporation is the most progressive multi-disciplinary medical group in Canada. We assist and manage the practices of Ontario's best family physicians and specialists, including physicians offering virtual healthcare...

  • Team Leader

    1 week ago

    Toronto, Ontario, Canada Dhyana Cleaning Full time

    Team LeaderWho we areAt Dhyana Cleaning, we're deeply committed to keeping our cleaners, our customers, and our planet happy and healthy. We're an ethical cleaning company that believes today's cleaners are tomorrow's leaders Our cleaners are at the heart of our business and we deeply care about their well-being, offering our team health benefits,...

  • Team Leader

    7 days ago

    Toronto, Ontario, Canada Pilgrim North America Inc. Full time

    Join Pilgrim's expanding team at our new store located in CF Toronto Eaton Center as a full-time team leader.We're looking for a passionate individual with sales skills. If you possess strong communication skills and enjoy connecting with clients to enhance their experience, then this opportunity is perfect for you.In our fast-paced and creative environment,...

  • Linc Program Team Leader

    1 week ago

    Toronto, Ontario, Canada YMCA of Greater Toronto Full time

    Rate of pay: $54,000 - Check out the YMCA's total compensation packageLocation: Multiple locations in TorontoWork Hours: 37.5 hours per weekEmployment Type: Contract Full Time Salaried (12 months)Number of Vacancies: 02Anticipated Start Date: April 01, 2024Deadline to Apply: March 25, 2024 by 5pmBe the Spark Join our dynamic Employment & Community Team,...

  • Team Leader, Office Services

    1 week ago

    Toronto, Ontario, Canada Goodmans LLP Full time

    Goodmans LLP is internationally recognized as one of Canada's leading and most innovative law firms. We offer market leading expertise in M&A, corporate, securities and finance, private equity, real estate, tax, restructuring, litigation and other business-related specialties.What makes Goodmans a great place to work? Knowing you are part of a team that will...

  • Security Team Leader

    1 week ago

    Toronto, Ontario, Canada Toronto Blue Jays Full time

    Are you interested in joining the Toronto Blue Jays Security Team as a Security Team Lead? This is your opportunity.The Toronto Blue Jays are looking for Part Time Seasonal Security Guard Team Leaders.OVERVIEW:The SECURITY TEAM LEAD position will be composed of security guards who continually demonstrate our "WE CARE" Service Standards, have enhanced...

  • Team Leader

    7 days ago

    Toronto, Ontario, Canada Desjardins Full time

    At Desjardins, we believe in equity, diversity and inclusion. We're committed to welcoming, respecting and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all. At Desjardins, we have zero tolerance for discrimination of any kind. We believe our teams should...

  • Team Leader

    1 week ago

    Toronto, Ontario, Canada Epsilon Solutions Ltd. Full time

    Role:WCSSr. Developer/Lead Location: Mississauga, ON Duration: 12+ Months(Long term Contract)Interview Mode: Teams Meeting Mandatory Skills :WCS Detailed JD Hands on experience inWCS8.x, 7.x and 9.x versions and BOD framework Strong Design and implementation experience in WebSphere Commerce v9.x, v8.x & v7.x Executed at least 2WCSend-to-end...

  • Team Leader

    1 week ago

    Toronto, Ontario, Canada Apex Systems Full time

    Solutions Lead - Power Platform/Dynamics 365Apex Systems is a global IT services provider and our staffing practice has an opening for a Solutions Lead with experience with Power Platform or Dynamics 365 to place at our client, a top Canadian Bank Client: A top Canadian Bank Terms: 6 month Contract with opportunity to convert to full timeLocation Hybrid: 1...