Inside Sales Professional

1 week ago

Montreal, Quebec, Canada Reliable Parts - Canada Full time

About Reliable Parts

We are a prominent distributor of appliance parts in the US and Canadian markets, boasting over 60 branch locations and 8 distribution centers. Our broad range of services caters to various sectors, including extended warranty, national accounts, multi-housing, government, e-commerce, and retail. At Reliable Parts, we take pride in delivering exceptional products and services that bring value to the appliance parts service and repair industry.

Our dedicated employees play a pivotal role in our success. They handle orders and inquiries with expertise and professionalism, contributing significantly to our achievements. In return, we offer growth opportunities, relocation options, attractive benefits, and supportive management, setting us apart as an industry leader.


About the Position:

The Inside Sales role aims to foster and strengthen relationships with prospects, leads, and existing customers using technology while upholding the fundamental principles of personal connections.


Tasks and Responsibilities:

  • Engage in inside sales activities, such as prospecting, closing sales, understanding technical requirements, and nurturing customer relationships.
  • Collaborate with various departments to ensure efficient sales processes and customer satisfaction.
  • Achieve department and organizational goals by fulfilling unique requests.
  • Act as a bridge between customers and branches to enhance problem-solving and boost sales.
  • Execute orders, provide delivery information, and handle stock-outs.
  • Address client challenges, communicate with decision-makers, and enhance sales strategies.
  • Stay updated on product knowledge, engage in educational opportunities, and manage CRM databases.
  • Contribute to major account management and maintain control.
  • Make a minimum of 30 productive calls daily, support call center operations on Mondays, and prioritize customer service excellence.
  • Facilitate communication between customers and support teams, maintain vendor contracts, and provide tailored customer reports.
  • Perform other duties as assigned.

Educational Requirements and Experience:

  • Fluency in French and English is essential.
  • High school diploma as a minimum qualification.
  • 5 years of customer service experience meeting sales targets or 2 years in outbound call centers preferred.
  • Strong customer relations skills, emotional intelligence, and teamwork abilities.
  • Driven, results-oriented, with excellent negotiation and organizational skills.
  • Proficient in Microsoft Office suite, CRM software like ZOHO, and motivated by sales.
  • Entrepreneurial mindset, competitive spirit, and domain-specific knowledge.
  • Demonstrated success record, deadline-driven with exceptional communication skills.

Benefits:

Our benefits package includes extended health care, dental coverage, holidays, paid time off, employee discounts, and disability support. If you believe this opportunity aligns with your career aspirations, apply today.


Physical Requirements:

The job entails regular attendance, computer usage, stationary work, and effective communication. The ability to collaborate, handle office equipment, and focus on repetitive tasks is crucial, benefitting from reasonable accommodations if needed.

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