Bilingual Inside Sales

7 days ago


Montreal, Quebec, Canada High-Touch Communications Inc. Full time
Founded in 1982, High-Touch Communications are the proud makers of the HourGlass Time Tracking and Task Management System.

HTC is always on the look-out for new talent to keep us on the cutting edge of Web development and design.

We are seeking a bilingual (English & French) Inside Sales & Support Representative who excels in a fast-paced, environment. We look for service and relationship oriented sales & support representatives who are computer literate. We have excellent opportunities for those with a minimum of 1-2 years of telephone sales experience. You will be responsible for the sale of web-based time tracking and task management software. Strong communication, self-direction, and organizational skills are required.

In this position you will establish relationships with prospective customers, maintain relationships with current customers, prepare and conduct sales demonstrations.


Key Responsibilities:

  • Meets or exceeds client acquisition and aretention goals.
  • Secures the client relationship and drives customer satisfaction.
  • Assist in daytoday Website maintenance, aworking closely with Project Manager on related projects.
  • Record/track problem reports, coordinate resolution, and provide status reports to management as necessary.
  • Review open tickets daily and work toward resolution within time frames specified.
  • Provide training and support to users of our time tracking and task management system.
  • Guide prospects through the product tour and account setup process.
  • Return customer service calls promptly.
  • Followup with customers via written correspondence as needed.
  • Send problem notifications to management as needed and work closely with Technical and Design team members to resolve issues.
  • Maintain positive professional relationships with clients, colleagues, and management to ensure a proactive teamoriented environment.
  • Other duties may be required.

Requirements:

  • Goaloriented with the ability to work in a fastpaced, rapidly changing environment.
  • Pleasant personality with strong communication skills (written and verbal) in English & French.
  • Ability to meet deadlines and input data with speed and accuracy.
  • Team player with excellent customer service and organizational skills.
  • Ability to work independently with minimum supervision.
  • Proficient with Microsoft Office (Word, Excel, PowerPoint, and Outlook).
  • A positive attitude with a customer focused approach.


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