User Support Technician

1 week ago


Regina, Saskatchewan, Canada Informatech Solutions Full time

Education:

  • Expérience:

Education:

  • College, CEGEP or other nonuniversity certificate or diploma from a program of 1 year to 2 years
- or equivalent experience

Tasks:

  • Respond to users experiencing difficulties with computer
  • Consult user guides, technical manuals and other documents to research and implement solutions
  • Provide advice and training to users in response to identified difficulties
  • Collect, organize and maintain a problems and solutions log for use by other technical support analysts
  • Provide business systems, network and Internet support to users in response to identified difficulties

Computer and technology knowledge:

  • Security software
  • Word processing software
  • Programming software
  • Programming languages
- .NET

  • MS Office
  • MS Windows
  • Oracle
  • SQL
  • SharePoint
  • Spreadsheet
  • Visual Basic
  • XML
  • PHP
  • WordPress

Security and safety:

  • Basic security clearance

Work conditions and physical capabilities:

  • Fastpaced environment
  • Work under pressure
  • Tight deadlines
  • Repetitive tasks

Personal suitability:

  • Accurate
  • Client focus
  • Efficient interpersonal skills
  • Excellent oral communication
  • Excellent written communication
  • Time management

Experience:

  • 1 year to less than 2 years
  • Durée de l'emploi: Permanent
  • Langue de travail: Anglais
  • Heures de travail: 37.5 hours per week


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