Technical Support Analyst

1 week ago


Regina, Saskatchewan, Canada Technology One Limited Full time

Education:
College/CEGEP

  • Experience: 1 year to less than 2 years
- or equivalent experience

Tasks:

  • Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
  • Consult user guides, technical manuals and other documents to research and implement solutions
  • Provide advice and training to users in response to identified difficulties
  • Collect, organize and maintain a problems and solutions log for use by other technical support analysts
  • Supervise other technical support workers in this group
  • Provide business systems, network and Internet support to users in response to identified difficulties
  • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software

Computer and technology knowledge:

  • Networking software
  • Networking hardware
  • Intranet
  • Internet
  • Servers
  • Security software
  • Multimedia software
  • Programming software
  • Business diagram software
  • Database software
  • Data analysis software
  • MS Office
  • MS Windows
  • SharePoint
  • Spreadsheet

Transportation/travel information:

  • Public transportation is available

Work conditions and physical capabilities:

  • Fastpaced environment
  • Tight deadlines
  • Attention to detail

Personal suitability:

  • Accurate
  • Client focus
  • Efficient interpersonal skills
  • Excellent oral communication
  • Excellent written communication
  • Organized
  • Team player

Workplace information:

  • Remote work available
  • Work Term: Permanent
  • Work Language: English
  • Hours: 30 hours per week


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