Fairmont Gold Lounge Attendant

2 weeks ago

Vancouver, British Columbia, Canada FAIRMONT Full time

Company Description

Take part in the sustainable travel revolution at our harbor-front, eco-conscious hotel, which is home to Vancouver's first green roof and honey bee apiary.

You'll be involved in building Fairmont Waterfront's ongoing reputation of excellence, which has recently seen us recognized as the 2nd Best Hotel in Canada by the readers of Conde Nast; Fairmont Waterfront offers relaxed luxury, incredible water views and is just steps away from Vancouver's seawall, Gastown and Canada Place.


About us:

Why work at Fairmont Waterfront?

  • Deeply committed to sustainability and community
  • More than 50% of leadership team including csuite, are women
  • Firm believers in diversity we have colleagues from 60 countries
  • Passionate advocates for the LGBTQSIA + community 365 days of the year, gender inclusive change rooms, only hotel brand to participate in Vancouver Pride Parade, ongoing diversity training for all colleagues, hotel level committee and representation
  • Industry leading Leadership program and learning program through our Academies


 Great perks
  • Colleague Travel Discount program, food & beverage discounts, transit reimbursement program for Trans Link monthly passes, subsidized meal during your shift through our colleague dining program, Benefit Plan including medical, dental and vision coverage, Pension Plan, and more
  • One free stay through our Be Our Guest Program, in addition to an Employee discount card that provides up to 50% discounted rate for travel to over 5300 Accor hotels Worldwide
  • Full rate of pay, $25.63/hour following 90 days of service

Job Description Fairmont Gold Lounge Attendant - Part Time, Seasonal (to October 15th)**Fairmont Gold is a special place The personalized service provided as you greet your guests at check-in or serve them in the private lounge, will show them that you truly care. Join Fairmont Waterfront and take part in the sustainable travel revolution at our harbor-front, eco-conscious hotel, which is home to Vancouver's first green roof and honey bee apiary

What you will be doing:

  • Provide and maintain outstanding guest service in a unique, guest focused environment
  • Monitor maintenance of the physical Fairmont Gold product, preparing and maintaining food offerings and the Fairmont Gold honour bar
  • Organizing, cleaning and maintaining the Fairmont Gold pantry
  • Ordering food and beverage inventory, controlling inventory of food and beverage supplies
  • Work closely with the Kitchen and In Room Dining to ensure the highest level of food quality and selection is maintained
  • Arriving guestroom warming as per Fairmont Gold standards
  • Provide exceptional information to our guests about Vancouver area attractions, restaurants, theatres, special events and other available services
  • Maintain effective communication with all other departments to ensure the expectations of our Fairmont Gold guests are consistently exceeded

Qualifications Your experience and skills include**:

  • Service focused personality is essential with excellent guest service and team skills
  • Must be available to work a variety of shifts, including mornings, evenings, overnights, weekends, overtime shifts, split shifts and holidays
  • Professional appearance and demeanor
  • Must have the ability to work in an unsupervised environment while maintaining standards
  • Previous food handling and guest service experience is required
  • Completion of Food Safe certification and Serving It Right certification required
  • Strong communication and interpersonal skills required
  • Excellent knowledge of Vancouver restaurants, attractions, and services is a definite asset
  • Postsecondary education in Hotel Management an asset
  • Ability to speak another language fluently an asset

Our commitment to Diversity & Inclusion:We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality.

We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.

Do what you love, care for the world, dare to challenge the status quo **#BELIMITLESS

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