Concierge - Seasonal

1 week ago

Vancouver, British Columbia, Canada FAIRMONT Full time

Company Description

Fairmont Hotel Vancouver, known as the 'Castle in the City', with its chateau-style green-clad copper roof and gargoyles is an architectural landmark in the heart of Downton Vancouver that captures the hearts and imaginations of all who visit.

A registered heritage property operating since 1939, the hotel symbolizes grandeur and timeless elegance. In spring 2019, Fairmont Hotel Vancouver completed a $75M, five-year multiphase revitalization project.

With its prestigious address on Georgia Street, this castle is surrounded by a diverse arts community of galleries and theatres, a thriving shopping district, exhilarating nightlife and world class cuisine.

Join our team and welcome our guests to extraordinary experiences at their home away from home.

Job Description Concierge - SEASONAL**The knowledge of a great Concierge Agent is the expectation of our guests when staying at Fairmont Hotel Vancouver. Your ability to anticipate guests' needs and make informed suggestions will ensure they have a truly memorable stay.

What is in it for you:

  • Seasonal role ending October
  • An inclusive, empowering, and positive workplace, where we place people at the heart of everything we do
  • The opportunity to have fun at work alongside passionate hospitality professionals who strive to make the world a more welcoming place
  • The opportunity to live, work and play across the world through our employee travel and internal transfer programs
  • A competitive rate starting at $ % of rate) per hour, increasing to $28.37 after 3 months and biannual increases
  • Complimentary meal through our Colleague Dining Program
  • Complimentary uniform laundering
  • Complimentary hotel stay with breakfast for two through our BE OUR GUEST program
  • Employee benefit card offering discounted room and food & beverage rates at Fairmont & Accor properties worldwide
  • The opportunity to work in a luxury hotel environment and a Vancouver heritage building with a historic legacy dating back to 193
  • Free learning programs through our Academies and discounted eCornell courses
  • Ability to make a difference through our Corporate Social Responsibility activities

What you will be doing:

  • Consistently offer professional, friendly, and engaging service to all guests.
  • Develop and maintain strong guest relationships to ensure guest loyalty. Consistently deliver gracious, thoughtful and personalized service in every guest interaction.
  • Liaise with other departments to ensure a smooth management of operations, maintaining a close relationship with Housekeeping, Front Desk, Central Services and Fairmont Gold.
  • Handle guest concerns effectively and efficiently, while ensuring proper logging and followup is conducted.
  • Participate in resolving guest concerns. Ability to identify, empathize and own appeasement of any guest concerns both in person and in writing.
  • Stay up to date on local Vancouver concierge information. Have an extensive knowledge regarding Vancouver attractions, restaurants and surrounding areas.
  • Assist with mail, messages and any plans or arrangements the guest intends to make during their stay.
  • Assist guests regarding hotel facilities in an informative and helpful way.
  • Promote and sell the services and concessions within the Hotel, as well as services offered by our suppliers.
  • Assist with the care and supervision of the Fairmont Hotel Vancouver's Canine Ambassador.
  • Ensure the lobby is in peak condition at all times by actively circulating and reporting/entering work orders promptly.
  • Adhere to hotel emergency procedures and safety standards to maintain a safe work environment.
  • Complies with Fairmont Hotels & Resorts policies, procedures and code of ethics.
  • Performs any and all other tasks which are assigned by leaders and support the leadership team with daily assigned tasks and operations.
  • Perform any and all other tasks and duties within Front Office department.
  • Please note that actual hours worked will fluctuate based on business needs.

Qualifications Your experience and skills include**:

  • Previous experience in a luxury environment and passion for hospitality is required.
  • Excellent knowledge of the City of Vancouver, nearby areas, and local attractions.
  • Sophisticated communication skills, both written and verbal.
  • Highly responsible & reliable with strong interpersonal and problem solving abilities.
  • Energetic individual who is able to prioritize to complete many diverse tasks concurrently.
  • Ability to work well under pressure in a fastpaced environment.
  • Ability to work cohesively with fellow colleagues as part of a team, as well as independently.
  • Ability to focus attention on guest needs, remaining calm and courteous at all times.
  • Must be flexible in terms of working hours.

Additional Information Visa Requirements**:

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit an

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