Logistics - Customer Service Representative

2 weeks ago


Kitchener, Ontario, Canada Mitchell Plastics Full time
Mitchell Plastics is an award-winning and growing Company.

Our key strength is that we offer our world-wide Automotive customers a single source alternative for all of their interior automotive plastic part needs.


As an Employer, we offer an exciting opportunity for you to be part of our growing "Best In Class" Team in the automotive industry today.

We believe that our people are what makes us great and strive to offer our employees opportunities for advancement. Come join our Team, and learn first-hand how you can contribute to our "Innovation Inside"

A. Duties & Responsibilities

  • Assure consistent, timely and accurate entry of customer's orders and release changes through to shipment of finished goods.
  • Be pro-active in informing customer if any discrepancies noticed in their orders or releases.
  • Keep customer informed of any delays to scheduled deliveries.
  • Return calls to customer as soon as possible.
  • Immediate response to customer requests, inquiries and emergencies.
  • Communicate daily with Scheduling, Production, Quality and Shipping to ensure that customer requests are met.
  • Maintain forecasts for Purchasing and Scheduling
  • Communicate and work with Project Engineer on start-up of new account.
  • Prepare blanket NAFTA's.
  • Where applicable maintain computer system, pricing, item master, etc.
  • As required generate credit invoices and correct invoicing discrepancies.
  • Filing of shipping documents to customer files.
  • Provide sales administrative, program and project support as required.
  • Interface with sales, engineering and production to process prototype parts orders.
  • Maintain expendable packaging for chargeback.
  • Other tasks as assigned
B. Minimum Qualifications

  • Grade 12 education with suitable industry experience.
C.

Required Skills:

  • Good knowledge of Microsoft Office programs such as Word, Excel, EDI, JIT, etc.
  • Excellent oral and written communication skills.
  • Understanding of key Quality & Environmental Management Systems procedures related to job function.


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