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Customer Support Representative
3 months ago
The importance of efficient, secure, and flexible supply chains and logistics operations continues to grow, becoming more crucial and intricate. Through a blend of cutting-edge technology, robust trade intelligence, and our extensive network, Descartes plays a key role in facilitating the flow of goods, information, transportation assets, and people to their required destinations at the right time.
We are among the leading logistics and supply chain technology companies globally, with over 22,000 customers across the world leveraging our cloud-based solutions to revolutionize how they manage inventory and information. Our goal is to boost productivity, enhance customer service, stay ahead in competitive markets, comply with evolving regulations, and adapt to rapidly changing business landscapes. Descartes is a publicly traded company (Nasdaq:DSGX, TSX:DSG) headquartered in Waterloo, Ontario, Canada, with a presence through offices and partners worldwide. With an exceptional financial performance spanning more than 16 years, we are at the forefront of innovation investment in the industry. Every day, businesses of various sizes in logistics-intensive sectors such as logistics service providers, manufacturers, retailers, and distributors rely on our extensive solutions and stability to prioritize what matters most to them.
We are currently in a phase of rapid expansion and we welcome you to become a part of our exceptional team.
About GroundCloud
GroundCloud offers an all-encompassing safety, productivity, and compliance ecosystem tailored for final mile delivery contractors. Our comprehensive solution aims to enhance contractors' profitability, automate compliance processes, and promote safer outcomes for drivers. We are seeking a dynamic, intelligent, self-motivated individual to join our exceptional customer service team.
Your mission: Your primary goal is to provide unparalleled customer service by actively listening to our customers, addressing their queries, resolving issues, and consistently adding value during interactions – thus, exceeding their expectations and leaving a lasting positive impression.
To excel in this role, you must:
- Thrive in a fast-paced environment
- Assist customers via written and verbal communication channels like email and phone
- Demonstrate reliability by consistently being punctual and giving your best effort during your shifts
We will highly value you for:
- Possessing exceptional verbal and written communication skills
- Having a natural inclination to assist others proactively
- Finding fulfillment in brightening someone's day through your actions
- Embracing change and adapting to new processes swiftly in a dynamic setting
- Feeling discomfort towards subpar customer service experiences
- Being intelligent yet humble in your demeanor
Requirements:
- Ability to handle customer calls while working remotely
- Prior experience in customer service roles
Location: This position offers remote work opportunities and is open to individuals who are citizens or permanent residents of Canada or the US. Salary Range: $40,000 to $50,000 CAD (The salary provided is an approximate estimation for this position. Actual compensation may vary based on individual skills and experience levels. Positions in different regions might offer different salary ranges.)
