Csr (Customer Service Representative)

1 week ago


Kitchener, Ontario, Canada Quadro Engineering Corp. Full time

Position Summary
Customer Service Representatives (CSR's) are key roles in our Inside Sales teams for Pharma Machines.

These customer-facing roles will correspond with our global customers and channel partners, preparing quotations, processing customer orders, providing status updates on orders, and coordinating warranty claims and material returns.

CSR's work closely with our Technical Sales Specialists, Operations, RSM's and Channel Partners to provide superior service to our customers.


Essential Functions

  • Fielding inquiries and providing responsive service support to customers and channel partners
  • Preparing simple quotations for replacement parts and/or service requirements
  • Reviewing purchase orders for completeness, entering orders in Visual with a high level of attention to detail, and confirming orders to customers
  • Coordinating with manufacturing operations & logistics teams to execute on customer orders
  • Keeping customers informed of any changes with their orders
  • Addressing warranty claims and coordinating Return Materials Authorizations (RMA's)

Knowledge, Skills, and Abilities
-
EDUCATION_

  • Related postsecondary education or equivalent experience is required.
  • A technical postsecondary or equivalent degree is preferred.
-
EXPERIENCE_

  • 24 years of related experience with a proven customer service track record in technical sales environment
  • Prior experience in a manufacturing environment is desired.
-
COMPETENCIES_

  • A Customer Obsession Mindset and passion for technical sales is required.
  • Demonstrated ability and experience working in a dynamic, deadlineoriented environment is required.
  • Excellent verbal and written communication and organizational skills are required.
  • Familiarity with ERP Systems strongly desired. Infor Visual Manufacturing experience preferred.
  • Working knowledge of industrial equipment, previous experience with a manufacturing ERP system and basic ability to read/interpret engineering drawings would be great assets to accelerate onboarding.

Physical Environment and Environmental Factors

  • Regularly works in an office setting.
  • Frequently required to stand, sit, talk, and hear
  • Must be able to work in front of a computer for a large portion of the day. May occasionally lift up to 20lbs
  • IDEX MPT is committed to providing a barrierfree workplace. If accommodation is required during the selection or interview process, it will be available upon request. This job posting is available in an accessible format upon request._

Job Types:
Full-time, Permanent

Benefits:

  • Dental care
  • Extended health care
  • Paid time off
  • RRSP match
  • Vision care

Schedule:

  • Monday to Friday

Supplemental pay types:

  • Bonus pay

Ability to commute/relocate:

  • Waterloo, ON: reliably commute or plan to relocate before starting work (required)

Work Location:
One location

  • Kitchener, Ontario, Canada Dufferin Concrete - A CRH Company Full time

    Job ID: 487945Work Type: ContractDufferin Concrete, A CRH Company is currently hiring a Customer Service Representative to join their growing teamWho we areRecognized as one of Greater Toronto's Top 100 Employers, Dufferin Concrete has been a trusted supplier, providing the materials, expert advice and value-added services to build roads, highways, schools,...


  • Kitchener, Ontario, Canada CRH Canada Full time

    Job ID: Work Type: Contract It is a great time to join the CRH Canada team CRH Canada is going through an exciting business transformation which demands first-class Talent Management support to drive results. We are building a world- class team. Make your mark You will be a successful addition to our team if you look at change as an opportunity to develop...


  • Kitchener, Ontario, Canada CRH Canada Full time

    Job ID: Work Type: Contract It is a great time to join the CRH Canada team CRH Canada is going through an exciting business transformation which demands first-class Talent Management support to drive results. We are building a world- class team. Make your mark You will be a successful addition to our team if you look at change as an opportunity to develop...


  • Kitchener, Ontario, Canada Ministry of Public and Business Service Delivery Full time

    At ServiceOntario, we are committed to providing the citizens of Ontario with fast, friendly and easy access to Ontario government information and services - online, in person and by phone.Our vision is to make Government better through service excellence and innovation. Our Mission is to design and deliver excellent services and solutions and to champion...


  • Kitchener, Ontario, Canada Culligan Water Full time

    Culligan offers a full line of water treatment products for every problem. We provide the dependable service and technical expertise that has made Culligan the water solution choice for both residential and commercial locations.We want you to join our growing team at our KITCHENER location as a CSR The hours for this position are Friday 9:30 a.m. to 6:00...


  • Kitchener, Ontario, Canada Open Text Corporation Full time

    Lead Customer Support Representative: Req id: Waterloo, ON, CAOPENTEXT THE INFORMATION COMPANYAs the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management.The Opportunity:You are great at: Ensuring...


  • Kitchener, Ontario, Canada Handyman Connection - KW, Cambridge, Guelph & Brantford Full time

    Handyman Connection of Kitchener is locally owned and operated, we are a well-established home improvement company dedicated to excellent customer service and quality workmanship. We are a fast-paced local office of a National Franchise with an opening for a Part-Time Customer Service Representative. Our customers are seeking additional office support for...


  • Kitchener, Ontario, Canada Handyman Connection - KW, Cambridge, Guelph & Brantford Full time

    Handyman Connection of is locally owned and operated. We are a well-established home improvement company dedicated to excellent customer service and quality workmanship. We are a fast-paced local office of a National Franchise with an opening for a part-time Customer Service Representative. Our customers are seeking additional office support for our growing...


  • Kitchener, Ontario, Canada ACUTE Environmental Services Full time

    Customer Service RepresentativeACUTE Environmental and Safety Services Inc. is looking for an experienced, career-minded Customer Service Representative whois responsible for serving customers in person and via the telephone.The Customer Service Representative is accountable for dealing with customer inquiries, and processing transactions, such as invoicing...


  • Kitchener, Ontario, Canada Best Buy Full time

    Are you passionate about working with people and technology? We are hiring immediately for a Customer Service Representative (Cashier), which we call an Omni-Channel Specialist at Best Buy. As a Customer Service Representative (Cashier), you will process our customers' purchases, returns, trade-ins and more.No experience required, we will equip you with the...


  • Kitchener, Ontario, Canada Pillers Fine Foods Full time

    DescriptionThe Customer Service Representative will report to the Sr. Manager, Customer services & Logistics, and act as a liaison between customers, companies and consumers, to input orders and process complaints. This role will also assist with sales, order status, account questions and billing as required.Duties and Responsibilities include but are not...


  • Kitchener, Ontario, Canada Golden Windows Full time

    Position Summary:We are looking for a Service Office Supervisor who takes pride in the results they deliver, cares about making a difference and understands how rewarding working with a great team can be.The position, under the direction of the VP Operations, is primarily responsible for the supervision of the Customer Service Representatives in the Service...


  • Kitchener, Ontario, Canada MCAP Full time

    Customer Service Representative - RemoteMCAP at a GlanceJoining MCAP means you will be a part of our diverse workforce of highly talented individuals who are recognized for their expertise and success At MCAP, your professional expertise, commitment to teamwork and passion for service excellence are recognized and rewarded with competitive total rewards...


  • Kitchener, Ontario, Canada Golden Windows Full time

    Position Summary:We are looking for a Service Office Manager who takes pride in the results they deliver, cares about making a difference and understands how rewarding working with a great team can be.The position, under the direction of the VP Operations, is primarily responsible for the supervision of the Field Service & Installation Supervisor, Customer...


  • Kitchener, Ontario, Canada U-Haul Full time

    Storage Customer Service Representative:Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Storage Customer Service Representative. As a Storage Customer Service Representative, you will work as part of a support team to be the face of U-Haul Company's exceptional service ensuring that...


  • Kitchener, Ontario, Canada Waste Connections of Canada Inc. Full time

    Description : As a Customer Service Representative, you will be the first point of contact for our valued customers, handling inbound calls related to waste management services. You will assist customers with inquiries, provide information about our services, address concerns, and ensure a seamless and positive customer experience. This role requires...


  • Kitchener, Ontario, Canada RWAM Insurance Administrators Inc. Full time

    Job ID: 21269 Job Type: Full Time Category: Customer Service Educations:Posted: Location: Waterloo, ON | Canada Job Views: 2 USD Negotiable Job Description:Job information Job Description:Job information Bilingual Customer Service Representative from the Company RWAM Insurance Administrators Inc., this latest Bilingual Customer Service Representative job...


  • Kitchener, Ontario, Canada SQroots Salon Full time

    About the Role:We are looking for enthusiastic volunteer who is willing to work for our salon as a customer services representative with a focus on improving customer satisfaction and content creation.We are flexible with hours so you may work for however long you need to potentially meet schools community hours if needed. If you are passionate about grow...


  • Kitchener, Ontario, Canada Centurion Asset Management Full time

    Who We AreCenturion Asset Management Inc. is a recognized leader in the Investment and Property Management industries. Providing quality investments and housing for all its clients, our experienced team comprised of more than 280 Employees is a core component of Centurion's success since 2003. Centurion Apartment Real Estate Investment Trust ("REIT") owns...


  • Kitchener, Ontario, Canada Colonial Acres Coins Ltd. Full time

    Customer Service RepresentativeColonial Acres Coins and Jewellery has been in business since 1991. We strive to provide exceptional Customer Service to collectors of numismatics all over the world, focusing on Canadian products. We provide services both online and in our store front.We require a fresh face for our store front to assist customers who come...