Manager (F/H) - Temps plein

2 weeks ago

Toronto, Ontario, Canada Bank of Montreal Full time
Manager, Small Business Balance Growth page is loaded Manager, Small Business Balance Growth
Apply locations Toronto, ON, CAN time type Full time posted on Posted Yesterday job requisition id R

Application Deadline:

Customer Solutions The Manager – Small Business Balance Growth is accountable for the maintenance implementation of Balance Transfer and other programs/strategies in BMOs Canadian small business credit card portfolios.

Oversight of overall strategy and implementation of programs related to Small Business Balance Transfer & other balance build programs (Acquisition BT & U.BT support) within the BMO Canadian small business credit card portfolio.

This role is a key liaison with various partners, including finance, credit risk, analytics, operations, marketing and the customer contact center.

Manages escalations for our Retail & Small Business portfolio as it relates to balance transfers - Assists our customer facing staff in resolving concerns of customers as well as enhancing processes.

Development and maintenance of policies and procedures related to balance transfers/pricing programs, including staff training, job aids, updates to disclosures and marketing materials.

Strong focus on customer experience, change management and program optimization

This role is a key subject matter expert on TSYS/TRIAD functionality, and will support long term goals to reduce operational risk, maximize flexibility and build new functionalities designed to drive customer behavior, retention, or growth of balance and revenue amongst credit card customers.

Financial Management
~ The Manager is responsible for the ongoing reporting and P&L management of existing and future Balance growth campaigns and projects.

NARP Acquisition Team
Virtual Connect
Personal Sales Force Effectiveness
Compliance and Legal
Credit Risk
Personal & Commercial Finance
Bachelor degree or equivalent experience (6-8 years), and or an Accounting or Finance (i.e. CPA or CFA designation an asset).
~- 3 years of business experience - required.
~ Strong analytical experience in management consulting, risk management, marketing analytics, or financial analysis - preferred.
~ Strong experience creating detailed business cases - required.
~ Data driven decision making - In-depth.

Salaries for part-time roles will be pro-rated based on number of hours regularly worked.

BMO Financial Group's total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards.

BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. We're here to help
Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.
We strive to help you make an impact from day one – for yourself and our customers.

We'll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs.

From in-depth training and coaching, to manager support and network-building opportunities, we'll help you gain valuable experience, and broaden your skillset.

Accommodations are available on request for candidates taking part in all aspects of the selection process.

A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.

Senior Manager, New to Canada Growth
locations Toronto, ON, CAN time type Full time posted on Posted 4 Days Ago Manager, Wealth Management Canada AML

locations Toronto, ON, CAN time type Full time posted on Posted 3 Days Ago BMO is a leading bank driven by a single purpose: to Boldly Grow the Good in business and life.

Everywhere we do business, we're focused on building, investing and transforming how we work to drive performance and continue growing the good.

We're proud to be fueling growth and expanding possibilities for individuals, families and businesses. More than 12 million customers count on us for personal and commercial banking, wealth management and investment services.

As the 8th largest bank in North America by assets, we provide personal and commercial banking, wealth management and investment services to more than 12 million customers.

In Canada, the United States and across the globe, we'll continue to build, invest and transform to drive performance that serves the good that grows.

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