Assistant F&b Manager

1 week ago

Toronto, Ontario, Canada The Broadview Hotel Full time

Position:
Assistant Food & Beverage Manager

The Role at a Glance:
This position plays a key role within our hotels.

A natural leader with a passion for hospitality, you love to maximize guest satisfaction by ensuring that our food & beverage services, outlets, and operations are functioning in the most optimal manner possible.

You take pride in supporting and supervising a team of FOH staff, as well as maintaining an organized operation.

Your Day To Day Duties:

  • Act as a FOH service leader by demonstrating exceptional guest service standards and supporting the FOH service staff on the floor at all times when on duty
  • Maximize guest satisfaction and hotel profitability by ensuring that Food & Beverage services, outlets and operations are functioning in the most optimal manner possible
  • Interview, hire, train, mentor and lead FOH (front of house) team members with a focus on growth and development through performance evaluations, resolving problems, providing open communication and recommending discipline when appropriate.
  • Perform Manager on Duty tasks for the entire property when required
  • Improve and maintain servicerelated internal administration systems to further benefit the department
  • Oversee FOH staff during daily operations of all Food and Beverage outlets and ensure guest satisfaction
  • Assist in identifying ways of increasing Food and Beverage revenue
  • Maintain service standards set by the General Manager
  • Maintain daily cash balance of F&B Petty Cash, floats, and Drop Safe
  • Create weekly FOH staff schedules
  • Oversee cleaning schedules and checklists within the department
  • Assist in inventory management, including ordering and weekly inventory counts
  • Implement and continuously conduct staff training to improve service levels within the department
  • Communicate and work with all departments to ensure that every guest receives excellent service
  • Review guest feedback platforms and provide appropriate feedback and suggestions to Staff and Senior F&B Manager
  • Manage reservations for all F&B outlets
  • Comply with all Archive standards, policies and procedures at all times.
  • Other tasks and responsibilities as assigned by management

You have:

  • A minimum 2 years' experience in a supervisory role.
  • The ability to prioritize, organize and complete work assignments.
  • Familiarity with various POS systems is an asset.
  • Strong leadership skills including ability to problem solve, motivate staff and exude excellent guest service practice at all times.
  • The ability to work efficiently in a fast paced environment and handle stress effectively.
  • An outstanding communication skills.
  • A strong competency in Excel, and other Microsoft interfaces is an asset.
  • A strong bar background, with knowledge of cocktail theory, wine and spirits.
  • Knowledge of classic service styles and Event/Banquet service essential.
  • Knowledge of costing, pricing, and menu construction an asset; as well as awareness of current industry trends.

Special Requirements and Certifications:

  • Smart Serve Certification
  • Ability to meet the physical requirements of the job

INDSJ

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