Success Manager

2 weeks ago

Toronto, Ontario, Canada Carbon, Inc. Full time
We go beyond software.

Carbon6 is building a community to support ecommerce sellers by removing the barriers to selling online and simplifying their path to success.

Developed by the brightest minds in the marketplace ecosystem, our suite of software tools and resources help entrepreneurs succeed at every stage of their journey.

We recently raised $66 million USD in Series A from leading investors and serve over 200,000+ sellers to drive growth, maximize profitability and manage with intelligence to scale their businesses.

We're on the hunt for a passionate and experienced Customer Success Manager to join our dynamic tech team.

With a customer-first mindset, you'll be the face of our company for our clients, ensuring they receive exceptional service and never have to worry about the details because you've got a handle on them.

If you're a motivated, tech-savvy individual who enjoys building relationships and being at the forefront of innovation, Carbon6 could be the place to come build your career.

Guide new customers through our onboarding process, ensuring a swift, accurate setup and creating immediate value for our customers from our solutions.

With your help, the road to greater operational effectiveness will be clearly paved for every customer.
Be the Conductor of the

Customer Experience:
Orchestrate every aspect of the customer journey, from the first interaction to the ongoing relationship management.

You will choreograph a harmonious journey for our customers, ensuring each interaction aligns with our commitment to exceptional service and positive outcomes.


Client Relationship Management:
Develop strong relationships with clients by serving as their trusted point of contact for all campaign-related matters. Understand their unique business needs, provide exceptional customer service, and proactively address any concerns or issues that may arise.
Strategic Planning and

Cross Selling:
Work closely with the sales team to understand other expansion opportunities within the account. Share industry insights and recommendations with clients to help them stay ahead of the competition and achieve their goals.

Proven Experience:
You've clocked at least 1-3 years experience working in a tech related, customer success/account manager position

Organizational Skills:
Your organizational prowess enables you to manage multiple clients and projects with ease

Relationship Building:
You're a people person with superior interpersonal skills and a knack for relationship management.

People can't help but feel connected to you and you have a way of making people feel confident you're on their side and will do whatever it takes to do right by them.

You are equally eloquent and comfortable communicating in writing, in person, and when speaking to large groups.

You can foresee the downstream impacts of decisions made today and you use these to inform your approach on everything you work on.

You understand when it's the right time to build fast and scrappy, or slow to scale, and how to balance these things to meet both short- and long-term objectives.

You are autonomous, able to take initiative and drive projects without needing external motivation.
You are relentlessly driven to surpass expectations, transforming ordinary customer interactions into memorable experiences.

Note:

While this is a hybrid position, it's important to note that during your onboarding period, you will be expected to work in-office Monday to Friday until you are fully ramped prior to moving into a hybrid model.

Once you're fully ramped, you are eligible to work four days a week in office.
Extended health benefits including medical, vision and dental coverage starting on Day 1.
Flexible paid time off that includes paid vacation days and paid personal days.

You'll receive a laptop conveniently delivered to your door to get you started and set up for success Day 1.

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