customer success manager

7 days ago


Toronto, Ontario, Canada EightSix Network Inc Full time

Working as a part of STAN's Customer Success Team, the Customer Success Manager , will contribute to the long-term growth and retention of Enterprise property management firms using STAN, through rapport building and solutions-based selling across an assigned book of business.

We believe that properties can be managed autonomously. assistant for residential property managers.

STAN was launched in 2019 by two former property management executives who spent 13 years working for North America's largest management company.

STAN is also an award-winning platform, having been recognized by Rogers, FedEx, George Brown College, StartUp Canada, the Waterloo Accelerator Centre, and more
To learn more, feel free to visit our website at
Manage an assigned and growing portfolio of mid-market to enterprise accounts.
Expand STAN's Suite of AI tools across property management firms full portfolios.
Set and track account targets, aligned with company and Customer Success objectives.
Protect book of business, through churn management, expectation setting with customers, and strategic problem-solving.

Contribute to the build-out of Account Management at STAN, including creating new processes, setting key objectives, and formulating account growth plans.

Proven work experience in Sales, Customer Service, and/or Client Success.
Hands-on experience with selling and an ability to deliver excellent customer service.
Knowledge of CRM software, Project Management, and CS Platforms.
Experience with scaling Account Management programs within a fast-paced startup.
Deep understanding of sales performance metrics.
An ability to deliver projects and answer inquiries on time.
Degree in Business Administration, Marketing, or equivalent experience.

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