Associate Success Manager

1 week ago

Toronto, Ontario, Canada Apex Systems Full time
Associate Customer Success Manager

Apex Systems is a global IT services provider, and our staffing practice has openings with our client, an ecommerce grocery platform in the Associate Customer Success Managers space.

We are looking for people with experience in 2+ years experience either as a CSM or TAM as well as experience writing documentation and using a ticketing system .


Start date:
ASAP.

Office Location:
remote/Liberty Village, TOR

Hybrid:
preferred on site on weekly basis if applicable

If you encounter technical difficulties submitting your resume, please send a Word version of your resume to Johanna at [emailprotected]

Our Client is transforming the grocery industry and is the North American leader in online grocery and one of the fastest-growing companies in e-commerce.

Since 2012, Our Client has been working towards creating a world where everyone has access to the food they love and more time to enjoy it together.

Groceries delivered to your door in as little as an hour. From re-routing deliveries during snowstorms, to connecting customers with
coupons and deals for their favorite brands, to updating over half a billion grocery data lines
every efforts bring the company closer to being the operating system for the grocery
Associate Customer Success Manager
About the Role - We are hiring an Associate Customer Success Manager to partner with and
support our Client's Enterprise Customer Success Managers as they grow their largest and most
In this impactful role, you will explore creative solutions to retailer
challenges using existing functionalities, manage retailer feature requests, maintain retailer
information pages in internal hubs, monitor support ticket volumes, audit retailer whitelabel sites,
About the Team - As part of the Enterprise Customer Success team within the broader
specialized groups such as Technical Account Management, Project Management, Solutions
Architecture, Technical Support, Documentation, and Sales Engineering. Provide tactical support to Enterprise Customer Success Managers in developing and
leading growth and customer relationship strategies for strategic retail partners.

  • Collaborate with Enterprise CSMs, Business Development, Data Science, and Product
Serve as a subject matter expert on Our Client's suite of enterprise products and services.

  • Manage and prioritize feature requests and internal task tickets.
  • Monitor support ticket volumes and resolution times.
  • Audit retailer whitelabel sites and marketing channels.
  • Assist with site testing and new feature training for retailers.
2+ years in Customer Success, Account Management, Technical Account Management,
or related fields.

  • Technical acumen with the ability to effectively articulate product capabilities and
Creative and proactive problem-solving capabilities.

We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [emailprotected] or
Apex Systems is a world-class IT services company that serves thousands of clients across the globe. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package.

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