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Success Manager

4 months ago


Toronto, Ontario, Canada Vroom Media Group Full time

Vroom Media Mission:
"To revolutionize life insurance marketing agencies and how people work."

We not only consistently deliver the best results for our clients, but we also prioritize building a one-of-a-kind working experience for our team.

We are 100% remote, and we encourage employees to work from anywhere in the world.

Customer Success Managers are the liaisons between the agency and its clients.

They are the primary point of contact handling all day-to-day client interactions, as well as managing the projects needed to foster client success.

They work directly with the sales, fulfillment, and leadership teams to make sure that the clients receive exceptional results and impeccable service.


A CSM is simultaneously an agency representative, project manager, and coach. As a result, they need strong organizational, time-management, and interpersonal skills. they are committed to providing high-quality service above all else.

Strong interpersonal, verbal, and written communication skills in English. Self-starter you are comfortable working 100% remotely, managing projects and meetings deadlines without direct supervision

  • Strong attentiontodetail, timemanagement, and organizational skills
  • At least a basic knowledge of digital advertising fundamentals, with a keen interest in learning more
  • Experience in Go High Level Software is preferred
  • Proven project management skills with an emphases on quality control
  • Coachable you are willing to participate in ongoing training and constantly push yourself to get better and better
  • Team player you are able to collaborate with a small team, ask for help when needed, and delegate tasks
  • Proactive you strive to get ahead of a problem, instead of waiting for it to become a fullblown fire