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Success Manager
3 months ago
SysAid Technologies Ltd, an international leader in providing comprehensive IT management solutions, is seeking an Enterprise Customer Success Manager to join our team in Israel to support some of our largest Global customers.
Your primary responsibility will be to drive net retention revenue, including expansion and building customer relationships.At SysAid, we provide affordable, innovative, and intuitive ITSM solutions aligned with industry best practices, to help our customers through automated business processes.
Our customers' success is our success and we continue to grow as our customers grow, inspired by their evolving needs in constantly changing business and IT landscapes.
Manage the renewal cycle and contract processing to ensure no service disruptions.Identify growth opportunities within the account by building a wide network within the customer's domain
Conduct account health checks and analysis to assess risk potential
Prepare and present Quarterly and Executive Business Reviews
Create value for customers by building strategic partnerships and identifying success criteria
5+ years of experience in Customer Success or Account Executive roles handling enterprise-sized accounts in the Saas AI industry
~ Experience managing a million-dollar book of business with a record of successful forecasting and quota attainment
~ Be the first to be notified about new Customer Success Manager jobs in Toronto, Ontario I agree to receive jobs matching this search by email and I agree to the Terms. Applying to Customer Success Manager @ SysAid
