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Lead Reliability Administrator

3 months ago

Richmond Hill, Ontario, Canada opentext Full time

OPENTEXT - THE INFORMATION COMPANY


As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital.

Be part of a winning team that leads the way in Enterprise Information Management.

The Opportunity:


The role of Lead Reliability Administrator is to build solutions to enhance the availability, performance, and stability of OpenText services as well as automating away repetitive work.

You'll also respond to pings, pages and alerts to investigate issues in our products that you can really sink your teeth into.

You'll be working on non-production and production environments, monitoring, data collection and configuration management, as well as disaster recovery planning, capacity engineering, reliability improvement initiatives and platform automation.

Your mission will be to use cutting-edge technology for monitoring and maintaining the day to day operations of the entire production infrastructure for OpenText Discovery on our AWS and GCP platform.

The best person for this role is someone that has a collaborative spirit - in our world, it's not about being a hero and having all the answers, it's about sometimes saying "I don't know" and working on finding solutions rather than starting with an assumption.

The team needs someone who can ask questions, learn from others and turn chaos into order.
This role would be a great fit for someone with creative and innovative problem-solving skills. You will develop and implement solutions that operate at scale. Our teams are empowered and expected to improve our products to truly deliver a reliable experience to customers.

You Are Great At:

  • Provide attention to incidents according to Service Level Agreements.
  • Take ownership and accountability for the incident resolution process.
  • Provide a quality and timely response.
  • Act as a technical liaison with other teams to evaluate and report bugs.
  • Establish and maintain a good relationship with team members, Product Development, Customer Service and Sales.
  • Participate in training and information sharing activities.
  • Act as backup for other team members when necessary.
  • May requires rotating shift work.
  • Oncall rotation is required, as 7x24x365 support is required.

What It Takes:

  • The ability to understand and maintain Scripting software
  • Deep working knowledge of Linux
  • Experience with AWS Web Services EC2, RDS, VPC, IAM, Route53, S3, and other AWS Services
  • Hand on experience with PaaS environment and cloud foundry
  • Experience with installing and configuring Apache Spark or Storm, Kafka, RabbitMQ and Tomcat.
  • Experience monitoring cloud services with Dynatrace, New Relic, Icinga, Nagios, BMC or any HPE tools
  • Good to have knowledge about Antos,
  • Diagnosing & troubleshooting user facing service incidents & outages
  • Customerservice oriented.
  • Proven problem solving and analytical ability.
  • Excellent organizational/time management skills.
  • Ability to handle multiple tasks concurrently.
  • Ability to lead, drive and implement highly scalable and complex solutions
  • A strong understanding of Security best practices.
  • A proven record of being able to work independently and collaboratively.

Other Desired Qualifications:

  • Experience with container management and microservices architectures such as Docker
  • Application clustering / load balancing concepts and technologies
  • Understanding network topologies and common network protocols and services (DNS, HTTP(S), SSH, FTP, SMTP, DHCP, TCP, IP etc.)
  • Awareness and insight into industry trends (technology, methods and tooling)

More about our team
OpenText Site Cloud Application Engineering is a rapidly growing group within the organization.

We are in the process of building our teams, tools and systems as part of OpenText's mission to build the best Cloud services in the world.

We enable OpenText to go fast by providing real time feedback on production systems. We work side by side with the product family and platform developers to maintain and improve services and performance. We live the company values with a strong customer focus and possess a healthy sense of urgency.

We are a heavily data driven team, utilizing a variety of data collection, enrichment, analytics and visualizations to learn about our complex systems.

We also live the 'Play, as a team' value by having a strong focus on sharing learning experiences from the front line with the development teams.