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Outside Sales Representative

2 months ago

Ottawa, Ontario, Canada Crown Lift Trucks ULC Full time
Crown Chariots Élévateurs/Crown Lift Trucks est le premier distributeur de matériel de manutention au Canada. Nous sommes un chef de file dans l'industrie et nous sommes considérés comme un guichet unique pour tous les besoins en matière de manutention. Crown Lift Trucks Canada exploite huit succursales à service complet en Ontario et au Québec, offrant des solutions de service complètes, y compris des programmes d'entretien, l'approvisionnement en pièces et la formation.

**AVANTAGES ET B**ÉN**ÉFICES**
- Remboursement des frais de scolarité pour tout programme ou cours de votre choix.
- Des avantages complets tels que : assurance médicale, assurance dentaire, assurance visuelle, invalidité de courte et de longue durée, assurance vie, etc.
- Régime de pension.
- Possibilités d'avancement et de développement professionnel continu.

**DESCRIPTION DU POSTE**

Relevant du directeur des ventes après-vente et du directeur de succursale, le représentant des ventes après-vente (ASR) est chargé de maximiser les ventes de services et de pièces à de nouveaux comptes dans un territoire assigné par le biais d'activités de vente intensives. Il ciblera les petites, moyennes et grandes entreprises pour identifier et qualifier les opportunités et, le cas échéant, entamer un processus de vente. L'ASR recherchera en permanence des moyens nouveaux et innovants d'identifier des opportunités, d'élargir sa base de comptes et de réaliser des ventes croisées d'autres produits Crown auprès de ses comptes existants. Ils peuvent également contribuer au développement des relations avec les clients en évaluant leur satisfaction en matière de service et de pièces détachées et en participant à la résolution des plaintes dans ce domaine.
- Cultiver de nouvelles opportunités commerciales en matière de services et de pièces détachées grâce à l'engagement des clients actuels et potentiels.
- Construire et entretenir des relations solides avec les clients sur la base d'une stratégie de " partenariat dans la réussite " axée sur la fidélisation et le développement de la clientèle. Cette personne incarne une culture de " l'excellence du service " fondée sur la proposition de valeur de Crown en matière d'intégrité du service.
- Accroître la part de marché et la présence de Crown en faisant la promotion de tous ses produits, programmes et services. Atteindre les objectifs de vente et de performance fixés pour le territoire assigné. Tenir des registres précis et à jour de tous les appels et interactions avec les clients en utilisant les programmes de l'entreprise.
- Fournir en permanence des informations sur les activités et les tendances des concurrents. Participer à diverses réunions de communication aux points de contrôle avec la direction et le personnel de la succursale.
- Effectuer des partenariats de compte et des examens de pièces et de services, des enquêtes sur le parc automobile, des renouvellements de contrats/accords et des présentations en fonction des paramètres et des exigences du compte.
- Participer à des séminaires et des programmes de formation et de développement personnel selon les directives de la direction.
- Présenter et négocier des programmes, des accords et des contrats avec les clients actuels et potentiels dans le cadre des directives établies. Participer aux lancements et introductions de produits en cours. Effectuer des appels de vente conjoints avec tous les services (c'est-à-dire les ventes d'équipement, les locations) ainsi qu'avec les fournisseurs, la direction et les superviseurs, selon les besoins.

**TÂCHES FONCTIONNELLES**

Capacité avérée à:

- Identifier de nouvelles opportunités commerciales et développer des stratégies de vente pour promouvoir efficacement les services de Crown auprès de ces clients potentiels.
- Gérer l'ensemble du cycle de vente, du premier contact à l'identification des besoins, en passant par les démonstrations, la présentation des propositions et la conclusion des affaires.
- Développer les clients existants pour maximiser le potentiel de revenus.
- Instaurer un climat de confiance avec les prospects et les clients afin de favoriser le développement des comptes.
- Saisir et tenir à jour toutes les informations pertinentes relatives à ces activités de vente dans les systèmes commerciaux de l'entreprise.

**PROFIL DE COMPÉTENCES**

Les compétences suivantes sont essentielles pour réussir dans le rôle d'ASR chez Crown Lift Trucks.
- Orientation client/consommateur : Surveille et agit en fonction des mesures de la satisfaction des clients. Il assure un suivi rapide des contacts et des plaintes des clients tout en anticipant leurs besoins. S'efforce de fournir aux clients un service personnalisé et efficace.
- Aptitude à travailler en équipe : Contribue à créer un esprit d'équipe et des relations harmonieuses par la coopération et le soutien ; favorise la collaboration entre le

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