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Csr - Customer Service Representative

3 months ago

Toronto, Ontario, Canada Mr. Handyman Full time

What does a CSR do at Mr. Handyman of Toronto Central?
CSRs who do well in our workplace setting are genuinely excited to help customers, patient, empathetic, and passionately communicative. They love to talk and understand the value of good communication skills. A valuable CSR will put themselves in their customers' shoes and advocate for them when necessary. Customer feedback is priceless and important to our success as a business. Problem-solving also comes naturally to a skilled CSR.

A CSR in our workplace will need to be confident at troubleshooting and investigating answers to solve customer questions or resolve complaints.


Responsibilities

  • Manage frequent daily incoming phone calls
  • Book jobs and or support the booking of jobs
  • Dispatch jobs to technicians
  • Identify and assess customers' needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Maintain a database file of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies

Requirements and Skills

  • Proven customer support experience or experience as a Client Service Representative
  • Track record of overachieving quota
  • Strong phone contact handling skills and active listening
  • Familiarity with booking / data management systems and practices
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multitask, prioritize, and manage time effectively