Customer Service/scheduler

2 weeks ago

ChathamKent, Canada Advanced Basement Systems Full time
_
This role is a temporary contract to cover the leave of an existing employee. The time frame is 12-18 months, and may result in continued full-time or part-time employment after the contract is complete_


Advanced Basement Systems, a leader in the basement repair industry, is looking for a Customer Care Specialist to join our team Our purpose is to redefine the construction industry by providing our customers with a remarkable experience.


What We Would Provide You:

  • A trusting, respectful, and fun culture
  • Great tools and training to get the job done the right way
  • Your own personal desk and PC
  • A team you can be proud of
  • Opportunities for professional growth

What You Would Do:

  • Answering calls, setting service and sales appointments, scheduling production installations, and following up with customers
  • Provide support to other Care Reps in the company
  • Keep customer records and database current
  • Communicate with customers who are due for annual maintenance and sell our service program
  • Learn the technical terminology and finer details that are unique to our equipment, systems and industry (training provided)
  • Provide customers with a clear and friendly experience

What We Need for this Role

  • Experience in the customer service field
  • Exceptional telephone and interpersonal skills
  • Proficiency in computer programs and apps
  • Reliable transportation to and from our office
  • The ability to occasionally work past 5pm and Saturday mornings
-
this will not be often
-
Please note:_

WORKERS

  • Work in a way that will not endanger yourself or others.
  • Use or wear the equipment, protective devices or clothing that the legislation or company requires.
  • Do not perform any task for which you are not competent.
  • Work safely in accordance with the company's or the client's health and safety policy and program and with the Occupational Health and Safety Act and applicable regulations.
  • Complete preuse inspections for equipment as required.
  • Do not remove, displace or interfere with the use of any safeguards.
  • Immediately report unsafe conditions and/or existence of any hazard to the supervisor.
  • Report all accidents, injuries, first aid and nearmisses immediately to the supervisor.
  • Advise other workers of unsafe conditions or work practices.
  • Participate in solving health and safety problems.
  • Provide recommendations to the supervisor to improve health and safety.
Contract length: 12 months

Salary:
From $17.50 per hour

Benefits:

  • Paid time off

Schedule:

  • 8 hour shift
  • Monday to Friday

Ability to commute/relocate:

  • Chatham-Kent, ON N7M 5J7: reliably commute or plan to relocate before starting work (required)

Education:

  • Secondary School (preferred)

Experience:

  • Customer service: 1 year (required)

Work Location:
In person

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