Customer Service/scheduler

6 months ago


ChathamKent, Canada Advanced Basement Systems Full time

_**This role is a temporary contract to cover the leave of an existing employee. The time frame is 12-18 months, and may result in continued full-time or part-time employment after the contract is complete**_

Advanced Basement Systems, a leader in the basement repair industry, is looking for a Customer Care Specialist to join our team Our purpose is to redefine the construction industry by providing our customers with a remarkable experience.

**What We Would Provide You**:

- A trusting, respectful, and fun culture
- Great tools and training to get the job done the right way
- Your own personal desk and PC
- A team you can be proud of
- Opportunities for professional growth

**What You Would Do**:

- Answering calls, setting service and sales appointments, scheduling production installations, and following up with customers
- Provide support to other Care Reps in the company
- Keep customer records and database current
- Communicate with customers who are due for annual maintenance and sell our service program
- Learn the technical terminology and finer details that are unique to our equipment, systems and industry (training provided)
- Provide customers with a clear and friendly experience

**What We Need for this Role**
- Experience in the customer service field
- Exceptional telephone and interpersonal skills
- Proficiency in computer programs and apps
- Reliable transportation to and from our office
- The ability to occasionally work past 5pm and Saturday mornings
- **this will not be often**
- **Please note**:_
**WORKERS**
- Work in a way that will not endanger yourself or others.
- Use or wear the equipment, protective devices or clothing that the legislation or company requires.
- Do not perform any task for which you are not competent.
- Work safely in accordance with the company’s or the client’s health and safety policy and program and with the Occupational Health and Safety Act and applicable regulations.
- Complete pre-use inspections for equipment as required.
- Do not remove, displace or interfere with the use of any safeguards.
- Immediately report unsafe conditions and/or existence of any hazard to the supervisor.
- Report all accidents, injuries, first aid and near-misses immediately to the supervisor.
- Advise other workers of unsafe conditions or work practices.
- Participate in solving health and safety problems.
- Provide recommendations to the supervisor to improve health and safety.

Contract length: 12 months

**Salary**: From $17.50 per hour

**Benefits**:

- Paid time off

Schedule:

- 8 hour shift
- Monday to Friday

Ability to commute/relocate:

- Chatham-Kent, ON N7M 5J7: reliably commute or plan to relocate before starting work (required)

**Education**:

- Secondary School (preferred)

**Experience**:

- Customer service: 1 year (required)

Work Location: In person



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