Client Service Associate

3 months ago


ChathamKent, Canada VON Canada (Ontario) Full time

**Requisition Details**:
Employment Status: Permanent, Part-Time (0.5 FTE)
Program Name: Home Support
Number of Hours Bi-Weekly: 37.5
Work Schedule: Days, Evenings, Weekends
On-Call: No

**Looking for a career in health care that provides you with an opportunity to make a difference in your community?**

If you are tech-savvy, customer service-oriented, and enjoy problem-solving in a fast-paced environment, we have a career in planning and scheduling for you. Join our Client Service Team today

**About us**:
VON provides home and community care to more than 10,000 people every day in Ontario and Nova Scotia. As a registered charity and not-for-profit, our organization is all about the difference we can make in people’s lives. **Working at VON is more than just a job, it is a career that impacts how Canadians live.**

Our Client Service Team operates 365 days per year and is provided with consistent schedules which have day shifts and an evening and weekend rotation.

**What you’ll do**:

- Assign client visits to nurses and home support workers using knowledge of local geography, client needs, and continuity of care while following collective agreement guidelines and established planning procedures
- Daily activities include receiving and processing client referrals and updates, responding to phone inquiries from clients, doctors, service providers, and other agencies, advanced scheduling, daily scheduling changes (i.e., sick calls, client cancelations, new client admissions), and other administrative duties
- Work closely with team members and management to ensure daily staffing levels are sufficient, and the delivery of quality client care and service are met, as well as forecasting weekly staffing needs
- Support clients, nurses, and home support workers to ensure delivery of quality care
- Work in a fast-paced environment with rapidly changing priorities while meeting daily and weekly scheduling deadlines
- Ensure that confidential information relating to clients, work colleagues, suppliers, and VON’s operations are properly protected and not disclosed to third parties
- Other duties/tasks as assigned by manager

**What we offer you**:

- Competitive salaries and vacation time
- Tiered Benefits (health, dental, LTD) & an Employee Assistance Program for eligible employees
- Defined Benefit Pension Plan with company contribution for eligible employees
- Comprehensive orientation program
- Opportunities for skill development, eLearning, and career advancement
- Experience with new health care technology such as CellTrak and Procura
- Be part of a health care team that provides support to people in your community and frontline workers

**What you need**:

- University/College education preferred, High School Diploma required
- Office Administration Certificate, Medical Terminology Certificate, or equivalent experience is an asset
- Proficiency with MS Office programs, Outlook, faxing software, and database management
- Experience in a logistics or scheduling environment and experience with scheduling software such as Procura is an asset
- Experience in a health care environment is an asset
- Previous customer service experience in a contact center environment is considered an asset
- Experience in a unionized environment is considered an asset
- A current and original copy of a satisfactory Criminal Records Check is required upon the start of your employment
- The use of Personal Protective Equipment (PPE) may be required

Work Conditions and Physical Capabilities: fast-paced environment; attention to detail; lift and carry using appropriate lifting techniques; walk, sit, stand, and climb stairs; grip and fine hand movements.
- Other commonly searched for terms: Administrative Assistant, Medical Office Administrative Assistant, Clerk, Scheduling Clerk, Scheduler_



  • Chatham-Kent, Canada Canadian Red Cross Full time

    The Transitional Care Services Associate role at the Canadian Red Cross presents a unique opportunity to become part of a compassionate team dedicated to assisting clients as they move from hospital settings back to their homes. In this essential position, you will play a crucial role in ensuring the safety and comfort of clients and their families during...


  • Chatham-Kent, Canada VON Canada (Ontario) Full time

    **Requisition Details**: Employment Status: Permanent, Part-Time (0.5 FTE) Program Name: Visiting Nursing Number of Hours Bi-Weekly: 37.5 Work Schedule: Days, Evenings, Weekends On-Call: No **Looking for a career in health care that provides you with an opportunity to make a difference in your community?** If you are tech-savvy, customer service-oriented,...


  • Chatham-Kent, Canada hearinglife_Canada Full time

    Are you a customer service expert that enjoys making connections, solving problems, and helping more people hear better? Are you searching to be part of a team that has a “people-first” attitude which focuses on client centred care? If you are passionate about utilizing your skills to change client’s lives - then we would love to hear from...


  • Chatham-Kent, Canada Canadian Mental Health Association Lambton Kent Branch Full time

    At Canadian Mental Health Association Lambton Kent a diverse, inclusive, and equitable workplace is one where all employees, volunteers, students and clients, whatever their gender, race, ethnicity, creed (religion), national origin, age, sexual orientation or identity, education or disability or any protected ground under the Human Rights Code, feel valued...


  • Chatham-Kent, Canada Canadian Mental Health Association Lambton Kent Branch Full time

    At Canadian Mental Health Association Lambton Kent a diverse, inclusive, and equitable workplace is one where all employees, volunteers, students and clients, whatever their gender, race, ethnicity, creed (religion), national origin, age, sexual orientation or identity, education or disability or any protected ground under the Human Rights Code, feel valued...


  • Chatham-Kent, Canada Canadian Mental Health Association Lambton Kent Branch Full time

    At Canadian Mental Health Association Lambton Kent a diverse, inclusive, and equitable workplace is one where all employees, volunteers, students and clients, whatever their gender, race, ethnicity, creed (religion), national origin, age, sexual orientation or identity, education or disability or any protected ground under the Human Rights Code, feel valued...


  • Chatham-Kent, Canada VON Canada (Ontario) Full time

    **Requisition Details**: Employment Status: Regular, Full Time (1.0 FTE) Program Name: Visiting Nursing/Home Support Number of Hours Bi-Weekly: 75 Work Schedule: Days, Evenings, Weekends On-Call: No **Looking for a career in health care that provides you with an opportunity to make a difference in your community?** If you are tech-savvy, customer...

  • Associate Veterinarian

    3 months ago


    Chatham-Kent, Canada Maple City Veterinary Professional Corporation Full time

    Maple City Veterinary Professional Corporation is looking for an Associate Veterinarian to provide veterinary services to its clients at its Egan Animal Hospital located at 131 Heritage Road, Chatham, Ontario. This is a full-time permanent position, based on a 37.5-hour work week. Further details of the position are below. Maple City Veterinary Professional...


  • Chatham-Kent, Canada Bayshore HealthCare Full time

    The Client Service Team Leader, under the direction of the immediate Supervisor, oversees the coordination of client care schedules by the Client Service Coordinators. S/he also arranges client care and service, schedules Field employees and maintains scheduling information and data as required. The Client Service Team Leader manages difficult situations...


  • Chatham-Kent, Canada CIBC Full time

    We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are...


  • Chatham-Kent, Canada CIBC Full time

    We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are...


  • Chatham-Kent, Canada CIBC Full time

    We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are...


  • Chatham-Kent, Canada Bayshore HealthCare Full time

    Make “being the difference” your Career.. Bayshore is looking for a Client Service Coordinator to join our amazing team. This important customer service role is responsible for answering service inquiries and scheduling field employees to client care assignments in a **clinical setting.** **_**We are looking for _** **_Dienamic_** **_...


  • Chatham-Kent, Canada CIBC Full time

    We are building a client-centric bank for a modern world. We are recruiting talented and passionate professionals who are committed to doing what it takes for our clients.At CIBC, we empower our team members to make a meaningful contribution and be valued for who they are and what they do. We provide them with what they need to succeed and thrive.To learn...


  • Chatham-Kent, Canada CIBC Full time

    We are building a client-centric bank for a modern world. We are recruiting talented and passionate professionals who are committed to doing what it takes for our clients.At CIBC, we empower our team members to make a meaningful contribution and be valued for who they are and what they do. We provide them with what they need to succeed and thrive.To learn...


  • Chatham-Kent, Canada CIBC Full time

    We are building a client-centric bank for a modern world. We are seeking talented and passionate professionals who are committed to delivering what's right for our clients.At CIBC, we empower our team members to make a meaningful contribution and be valued for who they are and what they do. We provide the tools and resources needed to succeed and thrive in...


  • Chatham-Kent, Canada CIBC Full time

    We are building a client-centric bank for a modern world. We are seeking talented and passionate professionals who are committed to delivering what's right for our clients.At CIBC, we empower our team members to make a meaningful contribution and be valued for who they are and what they do. We provide the tools and resources needed to succeed and thrive in...

  • Sales Associate

    2 weeks ago


    Chatham-Kent, Canada CB Canada Full time

    About the RoleWe are seeking a highly motivated and customer-focused Sales Associate to join our team at CB Canada. As a Sales Associate, you will play a key role in providing exceptional customer service and driving sales growth in our retail store.Key ResponsibilitiesAssist customers in person and over the phone by determining their needs and presenting...

  • Sales Associate

    2 weeks ago


    Chatham-Kent, Canada CB Canada Full time

    About the RoleWe are seeking a highly motivated and customer-focused Sales Associate to join our team at CB Canada. As a Sales Associate, you will play a key role in providing exceptional customer service and driving sales growth in our retail store.Key ResponsibilitiesAssist customers in person and over the phone by determining their needs and presenting...

  • Consumables Associate

    2 weeks ago


    Chatham-Kent, Canada Walmart Canada Full time

    **Position Summary... **:Working as a Consumables Associate at Walmart Canada is a great way to develop your skills in the retail industry. The Consumables Associate is a customer service champion that contributes to the high-volume, fast-paced flow of merchandise from the backroom to the salesfloor. This Associate will function as part of a team to stock...