Bilingual Customer Outreach Specialist'

2 weeks ago


Montreal, Quebec, Canada Chubb INA Holdings Inc. Full time
Job Requirements

PRIMARY DUTIES
Handle Incoming Cancellation Calls and perform Outbound call activities for past due policies
Handle direct returning incoming calls as a result of outbound activities
Follow up on customer issues regarding claims, billing or other service concerns
Assist customers in redrafting payments to existing accounts, set up new account information, or collect needed premium via credit card
Cross sell over the phone
Process routine requests for service items
Miscellaneous department activities as needed

Work Experience

QUALIFICATIONS REQUIRED
Minimum of 1 year of relevant work experience

Must be licensed in Accident & Sickness, and Life or be willing to successfully obtain your Insurance licenses within the first 90 days with Combined Insurance.

Ability to multi-task, talking with customers while completing paperwork and system changes
Excellent communication and Interpersonal skills
Outgoing and engaging conversation skills
Sales acumen, business sense
Effective listening and problem solving skills
Professional demeanor
Efficient in Microsoft Office
Bilingual, English and French
Employee must reside in the province of Quebec

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