Store Director
2 weeks ago
Location: Ottawa, ON, CA, K1N 9J7
Store Director: Responsible for overseeing client service, personnel development, sales, productivity, merchandising, operations, and human resources at the store. Ensures alignment with SEPHORA concepts and culture to optimize profitability and meet organizational objectives and policies.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Forecast sales and payroll in collaboration with District Manager for driving store results.
- Monitor and communicate daily, weekly, and monthly sales outcomes to staff.
- Manage and evaluate the effectiveness of business strategies, making adjustments as necessary.
- Achieve store sales targets and operating profits while controlling expenses.
- Develop business growth strategies utilizing customer loyalty programs, events, product knowledge, and services.
- Maintain optimal store staffing levels to deliver exceptional client experiences within budgetary constraints.
- Recruit, interview, and hire employees according to business requirements.
- Train, coach, delegate, supervise, and motivate Assistant Managers and Supervisors to enhance their leadership and business competencies.
- Foster a coaching culture that recognizes successes and provides feedback for improvement.
- Ensure all team members participate in quarterly development meetings and plans.
- Conduct timely inventories and keep inventory records updated.
- Address inventory issues by communicating with District Manager and key stakeholders.
- Make strategic merchandising decisions aligned with SEPHORA concepts to drive business growth.
- Minimum 5 years of retail/service industry management experience.
- Prior experience in recruiting, staffing, and hiring for various store positions, including leadership roles.
- Strong time management, problem-solving, and communication skills.
- Demonstrated composure and managerial courage.
- Ability to analyze sales trends and respond effectively.
- Proficiency in Windows, Word, and Excel.
- High School diploma or equivalent; College degree preferred.
- Flexible availability, including evenings, weekends, and holidays.
- Physical Requirements:
- Work in a fragrance-filled environment.
- Lift and carry up to 50 pounds.
- Bend and stretch to stock shelves.
Owned by LVMH Moet Hennessy Louis Vuitton, SEPHORA is acclaimed for its wide selection of luxury products, unbiased expert service, interactive shopping ambiance, and innovation.
SEPHORA stores: Operating around 1,900 stores in 29 countries globally, with over 360 stores in North America. Its headquarters are in San Francisco, with offices in New York, Montreal, and Toronto.
COMPANY OVERVIEW
Revolutionizing prestige cosmetics since the 1970s, SEPHORA offers over 14,000 products from 200 top-tier brands. It serves as a beauty education center, providing consultations, classes, personalized services, and innovative retail technologies. SEPHORA is a leading force in the beauty industry, with an extensive online presence and social media engagement.
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