Directeur business unit

2 weeks ago

Ottawa, Ontario, Canada Indigo Books & Music Inc. Full time

Dedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic and customer-focused people who can help bring our exciting mission to life in one of our more than 170Indigo, Indigospirit, Chapters and Coles stores across Canada.

We offer a variety of exciting opportunities at our retail stores, distribution centres, and home office for people who share our passions and want to be part of a dynamic and enriching culture.

We are Canada's Cultural Department Store
We seek to ignite creativity and innovation every day
We give back to the communities in which we operate
The Regional Loss Prevention Manager (RLPM) is a field position within the Loss Prevention department. The RLPM effectively promotes LP culture and awareness to support retail stores with their profitability targets. The incumbent is accountable for delivering loss control strategies, completing timely investigations, and building internal and external partnerships. KEY PERFORMANCE METRICS
Effectively partner in implementing Indigo's Loss Prevention store training program and procedures strategy, including the delivery of appropriate educational curricula, and awareness sessions
Ensure strong field presence is maintained through communication and regular connections with Regional Directors and store leadership both online and in person
Analyze store data/metrics to identify causes of inventory theft or shortages by process errors
Track, measure, and report on key performance indicators driving implemented performance improvements
Following all provincial standards, lead investigations of internal and external theft and fraud; including conducting interviews and consulting with local authorities when appropriate
Partner effectively with internal business partners to address loss mitigation, physical security considerations, potential and actual workplace violence incidents per policy
Serve as the loss prevention subject matter expert and effectively partner with internal business partners in evaluating current and future security services, processes, and initiatives

Oversee the installation and/or maintenance of store security equipment such as security tags, surveillance cameras, and electronic security devices.

Provide timely Incident response follow-up and case management
Understand the impact to Indigo of changing external environmental factors (competitive, regulatory, technical, etc.)
Collaborate with others to drive flexible solutions, quickly and easily
Share technical knowledge with others and actively seek to learn from those more knowledgeable than yourself
Help others see the impacts of their efforts and proactively engage other functions to get input
Encourage others to freely share their point of view and be open to feedback
Celebrate diversity of thought and have an open mindset
Take an active role in fostering a culture of continual learning, taking risks without the fear of making mistakes
Store Field Regional Directors
Store Leadership
Facilities
Minimum of 5 years of multi-unit loss prevention experience at the supervisory level
Post-secondary education and Private Security Professional (PSP) certification is an asset
Proven history of providing elevated levels of customer care and service, effective leadership, conflict resolution, and valuing diversity
Excellent English communication skills – verbal and written
Ability to recognize and react to changing work demands
Strong ability to provide quality customer service and maintain a high standard of service
Ability to manage typical and crisis situations efficiently and effectively
Ability to work in a collaborative management environment with the ability to work independently
Strong time management skills required with the ability to perform multiple tasks/projects simultaneously
Working knowledge of the Microsoft Suite of office applications (Word, Excel, PowerPoint, etc.)
Comfortable with learning new technology, as learning and using proprietary security software is required
Other (travel, Bilingual, etc.)
~ Travel between store locations and Corporate Offices is required

At Indigo, we are committed to our communities, our customers, and each other; We know that fostering diversity and inclusion brings out your full potential and creates a joyful and welcoming environment for everyone.

We welcome all applicants and encourage applications from individuals who identify as Black, Indigenous, a person of colour, LGBTQ2+ and people with disabilities.

Accommodations are available upon request to individuals who self-identify as having a disability or special need.

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