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Spa Receptionist

3 months ago

Vancouver, British Columbia, Canada Miraj Hammam Spa Full time

Miraj Hammam Spa is looking for a Spa Receptionist who are hard-working and dedicated to join our team. We are a reputable spa with a large clientele base. We have extended our hours from 9am-9pm and in the mist of growing our team. Grace, class and punctuality are key to our Spa. Our Spa Receptionists will be train with the current Manager or Owner, and then be required to work independently - Closing and opening shift will alternate.

  • You possess superior customer service skills and are able to mediate any situation with a calm and helpful demeanor
  • Have a minimum 5 Years customer service or management skills.
  • Continuously withhold and enhance policies and procedures to ensure a positive experience for all employees and customers
  • Take initiative and build sincere relationships with customers
  • Address all onsite customer issues in an effective manner
  • Understand and align with the standard of providing customers with the best possible experience, every single time they visit the spa

Day to Day Operations:

  • Must be comfortable with doing multiple roles
  • Assist with the growth of spa management, aesthetician, massage therapists and any other team members to ensure the highest quality service is provided, in an efficient manner, and completing their job functions daily at the highest level
  • Understand and align with the middle eastern culture and concept of the business model
  • Maintain the brand facility standards
  • Coordinate systems and manage all client reviews, surveys and concerns so that they are addressed within a 24hour period or less

MUST BE WILLING TO WORK OPENING/CLOSING AND WEEKEND SHIFTS
Opening Shift - 8:00AM - 3:00PM

Closing Shift - 3:00pm - 10:00pm

Opening Shift and Closing Shift will alternate.

Job Types:
Full-time, Part-time, Permanent

Pay:
$18.50-$20.00 per hour

Expected hours: 30 per week

Benefits:

  • Dental care

Day range:

  • Monday to Friday
  • Weekends as needed

Shift:

  • 8 hour shift
  • Day shift
  • Morning shift
  • Night shift

Experience:

  • Customer service: 5 years (required)
  • Sales: 5 years (required)

Work Location:
In person