Director, Digital Marketing Modernization

1 week ago


Toronto, Ontario, Canada Manulife Full time

We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world.

From our environmental initiatives to our community investments, we lead with values throughout our business.

To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive.

Discover how you can grow your career, make impact and drive real change with our Winning Team today.

Working Arrangement
Hybrid


Manulife is seeking a
Director of Digital Marketing Modernization to lead our marketing technology transformation efforts in
Manulife Investment Management (MIM).


The Director will play a pivotal role in the strategy, roadmap, and business cases for marketing technology that will empower Manulife Investment Management to be recognized as providing exceptional digital-first experiences to our customers.


The Director will collaborate with business partners, cross-functional teams, and regional and global marketing and technology teams to ensure that our digital experiences are crafted and developed to meet business and user needs, aligned with our marketing plan and objectives, and enable omnichannel engagement across multiple audiences.


Key Responsibilities:

Execution of Marketing Modernization Initiatives:
Lead the execution of marketing modernization initiatives as outlined in the marketing technology roadmap. Collaborate closely with partners to ensure alignment with business objectives and successful delivery of projects.

Change Management and Adoption:
Inspire change management efforts to foster a positive mindset towards the adoption of new marketing technology platforms. Provide guidance and support to business and marketing leaders in leveraging these platforms to achieve their objectives.

Consultation and Strategic Guidance:
Offer specialized advice and consultation to marketing, technology, and business leaders on transformative digital marketing practices. Help shape the digital marketing strategy and activities to drive business growth.

Project Leadership and Cross-functional Collaboration:Lead cross-functional project teams to define, deliver, and launch new digital marketing functionalities. Oversee change management requirements and ensure effective communication and collaboration across teams.

Empowerment of Business Partners:
Empower business partners to create digital marketing strategies using customer-centric omnichannel journeys. Mentor and guide on marketing technology best practices to scale and grow the journey design practice.

Research and Implementation of Marketing Technology: Research, recommend, and implement new marketing technology products and tools to improve business performance across channels and products.

Strategic & Project Management

  • In collaboration with Marketing partners, lead the collection and creation requirements, for use cases, hypotheses, and experiments for targeting, personalization, and A/B testing to optimize the digital customer experience
  • Interpret results of various measurements, trends, and analytical reports to recommend changes in strategy, audience targeting, media selection, messaging, and content, ensuring alignment with marketing and technology strategy
  • Lead and mentor the team on analytical experiences such as Data Analysis, Funnel Analytics, Segmentation, Forecasting, Hypothesis Testing, and Model Building, providing recommendations and ensuring alignment with business objectives
  • Stay up to date with the latest digital marketing trends and technologies and recommend new strategies and tools to improve the digital customer experience and drive business growth
  • Provide oversight and accountability for project optimization, ensuring alignment with marketing and technology strategy, project timeline, and budget

Collaboration

  • Collaborate with external partners, such as digital agencies or technology vendors, to ensure that the company's digital experience capabilities are bestinclass and aligned with industry standards
  • Lead and cultivate a culture of collaboration, accountability, and clarity with internal collaborators, handling multiple partners in a matrix environment
  • Coordinate the preparation and dissemination of project communications to ensure alignment and clarity across all levels of management
  • Excellent presentation, communication (oral & written), and relationshipbuilding skills.

Delivery

  • Develop and handle project governance plans, project schedules, and team goals, defining success criteria, project achievements, and budgets
  • Lead and influence teams, redirecting teams and handling collaborator expectations to ensure successful project delivery
  • Results and data driven, prioritizes work activities, and plans and stays organized to meet commitments
  • Responsible for ensuring the successful delivery of projects, aligning with the marketing a


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