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Program Manager, Service Innovation and Performance
2 weeks ago
Job Number:50038**The Service Innovation and Performance branch enhances the City of Edmonton's programs and services through evidence-based decision-making and business performance. Working with six Department Strategy Sections, the Service Innovation and Performance branch advances the City Plan and plays a critical role in implementing the City Plan and ConnectEdmonton.
The Program Manager, Service Innovation and Performance leads and oversees corporate-wide projects and initiatives from Council and ELT priorities, managing multi-disciplinary teams and handling politically sensitive or confidential projects.
What will you do?
- Leadership including coaching and mentoring staff, setting expectations and managing performance
- Identify trends, challenges and opportunities for moving City of Edmonton strategies and priorities to completion
- Lead multidisciplinary teams through influence, ensuring members are empowered, have the competencies, and are well equipped to perform their project roles
- Identify, manage and mitigate risk to the projects and to the City and its reputation
- Chair and/or participate in steering/advisory committee meetings
- Develop public/stakeholder engagement processes and activities
- Develop project related reports for Council, Executive Leadership Team, and others
- Lead the design, implementation and continuous improvement of project management processes
- Lead or advise on change management initiatives
- Develop and implement project standards, processes, templates and plans
Qualifications:
- Course work/training/certification in project management; financial management; change management and/or leadership training would be an asset
Skills required for success?
- Proven ability to lead through influence
- Well developed conceptual and strategic thinking skills
- Exceptional project management skills including an understanding of project management methods and techniques
- Proven planning, organizational and problem solving skills
- Demonstrated ability and willingness to develop strong relationships and work in a collaborative, integrated manner
- Excellent conflict resolution, negotiation and change management skills
- Exceptional communication abilities, listening, presenting and writing skills
- Service excellence, embracing diversity and promoting inclusiveness
- Demonstrate alignment with the Cultural Commitments of Safe, Helpful, Accountable, Integrated and Excellent, fostering an environment for others to do the same. For more information on the City's Cultural Commitments, please visit
- Demonstrate the foundational competencies, key behaviours and attributes of the City's six leadership competencies: Courage, Inclusivity, Values-Based Influencer, Collaborative Networker, Systems Thinker and Creative Innovator. For more information on the City's leadership competencies, please visit
Conditions of employment & work environment:
Up to: 1 Permanent Full-time position
Hours of work: 36.9 hours per week, Monday
- Friday. This position may be eligible for the Hybrid Work Program.
Salary: $89, $128, Annually)
- Management and OutofScope positions at the City of Edmonton are being reviewed for possible inclusion in the Civic Service Union 52 bargaining unit. If this position is impacted, the incumbent will be notified accordingly.
Talent Acquisition Consultant:
IS/MZ
Classification Title:
PT- Government Policy Program
Posting Date:
Jun 19, 2024
Closing Date:
July 3, :59:00 PM (MDT)
Number of Openings (up to): - Permanent Full-time
Union:
Management
Department:
DCMO - Financial and Corporate Services
Work Location(s): Century Place, 17th Floor, A Avenue Edmonton T5J 3A3
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