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Night Manager

4 months ago

Jasper, Canada FAIRMONT Full time
Job Description

As the Night Manager with Fairmont Jasper Park Lodge you have the opportunity to provide a welcome experience like no other. Your personalized greeting, care in guest room selection and knowledge of the hotel will ensure our guests have a lasting memory of their visit.

What is in it for you:

  • Subsidized staff accommodation provided on-site for full time status
  • Competitive extended benefits package including medical, vision and dental for full time permanent status
  • Employee Travel Program
  • Comprehensive Wellness Platform
  • Discounts on food & beverage/fitness center/spa/golf
  • Opportunity to develop your talent and grow within Fairmont Jasper Park Lodge and over 5,000 properties with Accor

What you will be doing:

Reporting to the Front Office Manager, responsibilities and essential job functions include but are not limited to the following:

  • Consistently offer professional, friendly and engaging service
  • Follow departmental policies, procedures and service standards
  • Ensure guest inquiries and complaints are handled and appropriate action is taken
  • Balance all room charges including F&B, Health Club, Spa, Golf Course, Concierge and Concessionaires
  • Balance all front office credit card transactions
  • Audit and post/balance room & tax
  • Review daily rebates for accuracy
  • Contribute to All SAQ audit standards
  • Month end closing for the upselling program & commission
  • Perform end of day duties for F&B point of sales system and the rooms' property management system.
  • Ensure all guest billing is accurate for Groups, Tour, FIT's, & Individuals
  • Have a strong knowledge of all groups in house and effectively communicate them to staff
  • Strong understanding of CASD for the front office and ensure all CASD reports are completed in a timely manner.
  • Full understanding of emergency procedures, including Fire Computer
  • Working with all hotel departments to ensure guest bills are accurate upon departure
  • Promotes health, safety and wellbeing of our guests and co-workers by having in-depth knowledge of the Hotel's crisis and emergency procedures;
  • Member of hotel crisis management team; understands and implements the corporate crisis communication procedures as directed and when required
  • Understanding all duties of the Front Desk Manager and handle related duties in their absence
  • Adhering to the hotel's vehicle handling and safety policies while driving hotel and guest vehicles
  • Other duties as assigned
Qualifications

Your experience and skills include:

  • Experience in a leadership position required
  • Computer literate in Microsoft Window applications required
  • Previous Property Manager and Book It knowledge an asset
  • University/College degree in a related discipline preferred
  • Excellent communication and organizational skills
  • Strong interpersonal and problem solving abilities
  • Highly responsible & reliable
  • Ability to work well under pressure in a fast paced environment
  • Ability to work cohesively as part of a team
  • Strong motivational skills
  • Exceptional attention to detail
  • Valid Canadian driver license

Your team and working environment:

  • Fast-paced, upscale, luxury hotel
  • Close proximity to Marmot Basin Ski Resorts in winter and world-renowned hiking trails in summer
  • Hospitality employees worldwide making this a great place to develop lifelong connections
Additional Information

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

APPLY TODAY: You can find out more about life working at Fairmont Jasper Park Lodge - Jasper Park Lodge | Fairmont Mountain Meetings | )

Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.
Discover the life that awaits you at Accor, visit Do what you love, care for the world, dare to challenge the status quo #BELIMITLESS