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Delivery Specialist- Mark Motors Group

3 months ago

Ottawa, Ontario, Canada Mark Motors Porsche Full time

Delivery Specialist


Delivery Specialist role is responsible for making sure the customer experience when picking up their new vehicle is a great one.


Main responsibilities include:
Before delivery
- walk through of car to ensure it is clean and all accessories are included
- cleaning dirt/wax/smudges from car
- notifying detailer and manager if any scratches/dents are found
- reviewing file to ensure all paperwork is in order
- installing license plates on car
- scheduling 1st service appointment for new car deliveries

Day of Delivery

-complete all paperwork and collect all money due

-provide tour/explanation of service department (how to schedule service app, who to check in with etc.)

-provide walkthrough of vehicle exterior, pointing out gas cover, trunk, hood and door locks

-provide step by step explanation of interior features and set customer's individual preferences in the vehicle. (ie. Radio presets, Bluetooth phone pairing, Navigation, etc.)

-answer any other questions customer may have

-schedule follow up delivery if necessary

After delivery:
- hand write thank you cards to clients one month after delivery
- tag trade in vehicles, log mileage and move them to the back of the lot
- ensure gift certificates are ordered for each delivery
- occasionally cover reception for breaks and other sales duties
- assist business managers when needed

Skills required:

  • Passionate and knowledge about cars
  • Excellent communication skills
  • Ability to problem solve and come up with solutions when need be
  • Bilingual (English/French)