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Front of House Captain 2

3 months ago

Vancouver, British Columbia, Canada University of British Columbia Full time
Staff - Union

Job Category

CUPE 2950

Job Profile

CUPE 2950 Hourly - Front of House Captain 2

Job Title

Front of House Captain - Usher

Department

FOH & TIX Support | Chan Centre for the Performing Arts

Compensation Range

$ $20.31 CAD Hourly

Posting End Date

February 17, 2023

Note:
Applications will be accepted until 11:59 PM on the day prior to the Posting End Date above.

Job End Date

This job posting is for a total number of 10 vacancies for Front of House Captain - Usher position.

Job Description Summary


The Customer Services department of the Chan Centre for the Performing Arts is looking for motivated, well-presented, efficient, customer service-oriented Usher Captains to work concerts, plays, receptions, galas, and conferences.

Organizational Status


The Usher Captain position assists the Front of House Coordinator in supervising Chan Centre ushering staff to ensure strong, efficient customer service.

Work Performed

Duties include writing accurate reports, assigning staff breaks, dealing with patron concerns etc. In addition, the Usher Captain will, on rotation, also work a standard FOH position.

Time Commitment:
Applicants must be available for a minimum of 2 shifts a week (approx. 8-10 hours) with one shift falling on a weekend (Friday, Saturday, Sunday). Shift start times can be in the morning, afternoon or evening. Must be available to work in May and June.

Consequence of Error/Judgement


Errors could have serious impact on relations with users and patrons and negatively affect the reputation of the Chan Centre and the University resulting in lost revenue.

Errors in judgement could result in low staff morale, dissatisfied patrons and/or safety issues.

Supervision Received

Works under general supervision of the Coordinators.

Supervision Given

Supervises Front of House Attendants during performances and events. May have input into hiring, training, and performance evaluation of staff.

Minimum Qualifications

High school graduation. A minimum two years' experience in theatre or a related field.

Preferred Qualifications

A thorough understanding of Chan Centre policies and procedures. Theatre/Concert Hall experience. Experience in high-volume establishments. Ability to communicate effectively verbally and in writing.
Ability to deal with a diversity of people in a calm, courteous, and effective manner.
Ability to provide quality service to customers in a courteous, patient manner.
Ability to exercise tact, discretion and patience in dealing with patrons.
Must be available to work in May and June. Ability to cover flexible shift times and respond to on-call demands including evenings and weekends an asset.
Physical ability to perform the duties of the job (e.g. to work standing for long periods)Ability to work effectively independently and in a team environment.
Valid First Aid Certificate - Level 1 would be an asset. Serving It Right responsible beverage service certificate would be an asset.