Team Lead

6 days ago

Vancouver, British Columbia, Canada University of British Columbia Full time
Staff - Non Union

Job Category

M&P - AAPS

Job Profile

AAPS Salaried - Information Systems and Technology, Level D

Job Title

Team Lead

Department

UBC IT | Service Centre

Compensation Range

$7, $11,372.33 CAD Monthly

The Compensation Range is the span between the minimum and maximum base salary for a position.

The midpoint of the range is approximately halfway between the minimum and the maximum and represents an employee that possesses full job knowledge, qualifications and experience for the position.

In the normal course, employees will be hired, transferred or promoted between the minimum and midpoint of the salary range for a job.

Posting End Date

April 22, 2023

Note:
Applications will be accepted until 11:59 PM on the day prior to the Posting End Date above.

Job End Date


At UBC, we believe that attracting and sustaining a diverse workforce is critical to successfully pursuing excellence in research, innovation, and learning for all faculty, staff, and students.

Our commitment to employment equity helps achieve inclusion and fairness, brings rich diversity to UBC as a workplace, and creates the necessary conditions for a rewarding career.

Job Summary


The Team Lead provides operational oversight and technical leadership for all areas within a specific service offering within a single reporting unit.

Organizational Status


The Team Lead receives operational direction from the Manager of the IT Service Centre and strategic guidance from his/her Director.

The Team Lead will act as an expert with respect to the support of specific IT products or services on various committees and projects and as such will provide expert advice to stakeholders and staff with regard to issues and problems that may arise.

Work Performed

  • Specific Duties:
  • Act as an expert in all aspects of Incident Management, Access Management, Request Management, and Event Management as well as a fluent understanding of Problem Management and Change Management processes and the interdependencies between the management processes.-
  • When serving in the capacity of demand management, is responsible for meeting service level agreements and meeting quality and cost metrics.-
  • Responsible for creating, revising, and disseminating work schedules to ensure UBC IT support coverage meets Service Level commitments for response times.-
  • Identifies the requirements to revise and update support processes as necessary, securing stakeholder agreements and approvals as required in order to meet defined Service Levels
  • Core Duties:
  • Contributes to the development of strategies, operating plans, and performance measures/targets for a specific service offering and leads the daytoday delivery of related services and activities.
  • Works with business partners and/or IT leadership to develop project resource plans to meet staffing, space, and equipment requirements. Coordinates and distributes work, monitor workloads and backlogs and makes necessary adjustments.
Develops and implements procedures, methods, standards, and controls to support operational efficiency, monitor compliance, mitigate risks, and achieve team results. Prepares budget recommendations for resources. Responsible for product expertise which would include the development of new systems, acquisition of new software or hardware packages, changes, and enhancements. Manages staff in the day-to-day performance of their work, provides leadership and mentoring, and uses a wide range of tools and techniques to create and maintain a collaborative, motivated, and positive team atmosphere. Ensures all staff is aware of and adheres to the systems, procedures, methods, standards, and controls within the unit. Develops and manages professionals and other staff including selection, training, coaching, performance management, and all other people practices. In collaboration with the Manager/Senior Manager, manages the staff performance assessment process. Conducts regular meetings with direct reports. Assesses learning and development needs and provides career planning advice to staff and creates development plans to help staff achieve their career goals including assigning work that leverages their skills and capabilities and provides them with opportunities for learning. Manages performance concerns and disciplinary action in collaboration with HR and, where applicable, a Manager or Senior Manager. Makes recommendations on the selection of vendors. May serve as a Project Manager and be responsible for the overall management and success of the project.- Maintains appropriate professional designations and up-to-date knowledge of current information technology techniques and tools.

  • Develops and manages the training framework for all aspects of the team, performs select training, and/or delegates training to other SMEs within the team, as appropriate.
  • Responsible for training the trainers within the IT Service Centre
  • Administration and scheduling

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