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Shipping Team Lead
5 months ago
Core Hours: Monday to Friday from 8am - 4:30pm
This position is required to be onsite 5 days a week.
Role Summary
The Shipping Team is responsible for creating an extraordinary service experience for our Spa Partners, Retail Customer and Onliners by picking, packing, and shipping all orders within the Service Level Agreement (SLA). As the Shipping Team Lead, you will have a hands-on role supporting the Fulfillment Manager in leading the Canadian Shipping Teams daily operations. You will lead, train, and develop the Shipping Clerks, all while ensuring the daily SLAs are met. In addition, you will support International and Tradeshow fulfillment.
Responsibilities
- Oversee all shipping tasks to ensure the highest quality and efficiency for all North American Spa, Onliners and Retail orders
- Lead regular scheduled one-on-one meetings with Team-members and provide continuous feedback and prepare and lead annual performance reviews for Team-members
- Manage conflicts tactfully and facilitate constructive communication between Team-members
- Lead and participate with Team-members in daily activities and help drive continuous improvement activities aligned with company initiatives
- Follow company procedures for opening and closing the warehouse outside of normal daily business hours
- Monitor Team-member quality to ensure that all orders are picked, packed and shipped promptly and accurately
- Lead the fulfillment of all Launch Mailing orders (to reps, media)
- Support picking, packing, and shipping of all international orders
- Orient and train Team-members/new hires on product warehouse policies and procedures (i.e. punctuality, job requirements, techniques, quality issues, communication channels, safety, housekeeping, and other expectations, etc.)
- Discuss performance issues promptly with Team-members and manage the performance improvement process
- Monitor and communicate progress on key team goals and company-wide initiatives to Team-members
- Conduct regularly scheduled one-on-ones with Team-members
- Ensure adherence to safe work practices, policies and procedures and provide feedback on any occupational health hazard and safety issues
- Participate in the Safety Committee and attend training as required
- Ensure highest level of security for buildings, equipment and product
- Must be able to lift over 35lbs comfortably and regularly
- Must be able to stand, walk, band and crouch for extended periods of time
- Leadership experience of direct reports - minimum 2 years
- Experience working in a warehouse environment and using warehouse equipment - minimum 2 years
- Continuous improvement - asset
- Inventory experience - asset
- Superior interpersonal skills
- Multitasking and prioritizing capabilities
- Proven problem-solving skills
- Flexibility and adaptability Conflict resolution skills
- Ability to exercise discretion and demonstrate good judgment in decision-making when under pressure
- Exceptional attention to detail
- Experience with ERP system (Sage 300) is an asset
- Computer skills (knowledge with MS Word, Excel, Outlook, MS Teams)
- Competitive salary, quarterly and annual bonuses based on individual and company goals
- 100% employer-paid premiums for extended health, health spending account, wellness program, green transportation incentive, various paid time-off options available from your first day, and product discounts
- Focus on professional development, 1:1 meetings with your leader, tuition assistance program and length of service rewards
Please submit a resume with a cover letter.
Closing date for applications: Wednesday, May 15, 2024 at 9pm PST.
Our Company
Eminence Organic Skin Care provides premium products and unparalleled service to leading salons, spas, beauty professionals, and retail customers. For more than 10 years in a row, skin care professionals have voted Eminence Organic Skin Care as their Favorite Skin Care Line and their favorite company for Product Education. As a Certified B Corporation, we are looking for Team-members who seek to positively impact lives within our communities, give back through philanthropic endeavours, and make choices to exemplify sustainability and be stewards of the environment.
Eminence Organic Skin Care is proud to be an equal opportunity employer. We are passionate about maintaining an inclusive workplace that encourages and values diversity.
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