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Assistant Food and Beverage Manager

3 months ago

Ottawa, Ontario, Canada Sheraton Ottawa Hotel Full time
Assistant F&B Manager

Reports to:
F&B Outlets Manager

Direct Reports:
Banquets, Club Lounge Attendant, Food Servers, Room Service Servers & Bartenders

Position Purpose:


Live the Sheraton Brand - our Assistant F&B Manager is the leader who most strongly believes in, communicates and exemplifies the goals, strategies and values that enliven the hotel's outlets in each and every aspect of the hotels' operations and administration.

Responsibilities include, but are not limited to, organizing and conducting pre-shift and departmental meetings, scheduling and directing Associates in their daily assignments.

As the profit and revenue champion for the outlets, this position will develop and execute strategies that will promote the revenue generation process while ensuring excellent customer service.

This position is for someone that is creative and innovative and has a proven track record that relates strategic thinking with the willingness to drive the business forward while exceeding the expectations of our Guests and Associates in a 'Life is better when shared' way while embracing the Sheraton spirit of our core values of a 'Warm, Connected, Community'.


Pillars for Success:

Our Guests:

Day to day operations


To manage the day-to-day operations of the outlets in a manner that meets and exceeds our guests, inter-departmental and associates expectations within our Sheraton standards.


  • Capable of generating excitement among new, existing or former guests with warm and sincere customer experiences while adding value & delight
  • Ongoing coaching, motivating and energizing of supervisors and departmental associates
  • Create programs and procedures to exceed our guests and associates expectations with positive GSI results while exceeding Sheraton standards
  • Scheduling of associates with sound reasoning, acknowledgement and interpretation of the current collective agreement
  • Consistently manage & maintain all costs, standards & profit margins for each department
  • Built a strong work relationship with all other department leaders
  • Successful Completion of performance reviews for all Associates with strategic coaching and measurable goals
  • Maitre d' POS upkeep and programming
  • Discipline and documentation
  • Attend and assist in organizing associate events
  • Completion of all administrative duties while meeting deadlines

To communicate expectations to all Outlet Associates through:

  • Hotel & Departmental Orientation
  • Development of Associates including progress reports and disciplinary meetings
  • Conduct daily operations meetings including but not limited to preshift
  • Attend and cofacilitate monthly Departmental Meetings


Actively participate in hotel recycling program to eliminate unnecessary waste, reduce expenditures and contribute to Starwood policy towards environmental protection.


Our People:

Health and Safety
Daily Managers are to reinforce and demonstrate a positive 'Health & Safety' attitude and working climate.

All safety rules and procedures must be upheld and enforced up to and including disciplinary action by the Manager or commending employees for exemplary health and safety practices.

Managers are expected to report, investigate and properly document all incidents and injuries to both employees and guests as well as any property damage or loss of process as a result of the incident.

-
Physical Demands for this position_**:

Must stand and walk for extended periods of time throughout entire shift while carrying minimum of 5 pounds
Must be able to lift and carry 25 pounds, using proper lifting technique

Must travel up and down stairs numerous times while carrying minimum of 5 lbs.

Other Key Skills:

Passionate about customer care

Excellent interpersonal and communication skills

Enthusiasm and infectious energy
Attention to detail

High standards

Winning mindset

Leadership

Team player

Life enthusiast

Our Financial Function:


To meet the financial requirements set in the annual operating budget, to maintain budgeted costs through proper scheduling, purchasing, waste management and standard operating controls.


  • To research and recommend changes to Departmental practices and procedures to advance the operation adopting industry best practices as a way of life
  • Carry out departmental operating plan in a manner consistent with Corporate and Hotel Finance Guidelines, adjusting expenditures to fall within budgeted margins.

Supervisory Responsibility:

Number of subordinates directly supervised: 25-30

Experience and Requirements:

Previous hotel experience is considered an asset.

5 years supervisory experience in related industry

Be able to work both in a team and independently
Knowledge of personal computers and P.O.S. software

Extensive wine and liquor knowledge

Education:

  • Responsible Beverage Program
  • Smart Serve_ mandatory
High School Graduation or equivalent required

Hospitality/Tourism/Business