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Food and Beverage Operations Assistant
3 months ago
POSITION OVERVIEW:
Under the guidance of the Director of Food & Beverage, this role presents a unique opportunity to oversee our dining establishments, lounge, and event services while working collaboratively with various departments and guests to craft unforgettable experiences.
KEY RESPONSIBILITIES:
- Contribute to the development of operational policies, procedures, and staff scheduling as needed.
- Ensure that the Food & Beverage department adheres to Hilton's established standards.
- Provide support to team members by sharing innovative ideas, best practices, and assisting in problem resolution.
- Lead and organize operations within dining venues and event spaces.
- Exhibit strong leadership, team-building, and interpersonal abilities.
- Maintain organization, attention to detail, and take proactive measures.
- Inspire, lead, and motivate the entire Food & Beverage team to achieve positive outcomes in guest satisfaction, financial objectives, and employee morale.
- Oversee financial transactions and ensure accuracy.
- Actively participate in hotel committees and departmental meetings.
- Facilitate ongoing training and coaching in collaboration with Human Resources to ensure effective disciplinary processes and performance management.
- Assist in the rollout of Hilton programs and initiatives.
- Encourage inter-departmental collaboration and communication to enhance customer service and overall satisfaction through coordinated activities and regular meetings.
- Help prepare reports as needed to create a more informative database for decision-making.
- Design and implement Food & Beverage promotions.
- Meet budget forecasts and achieve revenue and profit targets.
- Optimize productivity through effective scheduling and cost management.
- Ensure all restaurant staff receive required training.
- Complete month-end procedures, including inventory management, costing, and analysis.
- Manage and maintain the Micros point of sale system.
- Guarantee superior cleanliness and quality standards in all outlets.
- Utilize social media effectively to promote operations and staff.
- Continuously develop and employ creative strategies to enhance guest experiences and ensure consistency among team members.
- Manage and improve SALT in all areas, reporting as necessary.
- Engage actively with the community and industry, upholding Hilton's values.
- Address customer and team member concerns promptly and professionally.
- Analyze market research data to identify trends and opportunities for revenue and market share growth.
QUALIFICATIONS:
- Ability to assist in all Food & Beverage operations (restaurant, bar, banquets, and event spaces).
- Minimum of 5 years of experience in Food & Beverage Management within a hotel environment.
- At least 3 years of experience in banquet service.
- Strong background in restaurant operations with exposure to various roles.
- Experience with MICROS Simphony is advantageous.
- Post-secondary education in Hospitality Management.
- Valid SMART Serve Certificate.
EMPLOYMENT TYPE: Full-time, Permanent
SALARY: $50,000.00-$60,000.00 per year
BENEFITS:
- Company events
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- Paid time off
- RRSP match
- Vision care
WORK LOCATION: In person
