Lead Data Administrator, Academic Administration

2 weeks ago

Ottawa, Ontario, Canada University of Ottawa Full time

Description

Summary
About Student Affairs :

Student Affairs is at the very heart of the student experience at the University of Ottawa. We recruit the very best future students, support them throughout their university years and leave them well-prepared for fulfilling careers and future studies. Our team of more than 600 dedicated staff provides the services that keep students happy, well and thriving as they pursue their ambitions. We help them apply and enrol for courses, we oversee 11 residences and an award-winning Dining Hall, we organize fun events and varsity sports activities, we run an innovative career development and experiential learning program and much more

There's nothing more rewarding than helping future generations reach their full potential at a world-class university. With our wide variety of career opportunities and professional development pathways, we're sure that you'll enjoy the experience as much as our students do. Position purpose:

Works closely with clients and various levels of management to provide business expertise and support in the implementation of application solutions, including but not limited to the Student Information System (SIS).

In this role, your responsibilities will include:

Operational Services: Works within a team to ensure the delivery of essential academic support services, and acts as an expert to resolve complex support requests from clients across the university. Implements operational processes and prioritizes services requests to provide quality client services. According to established operational and customer services norms. Monitors quality and integrity of data, to ensure operational processes and services are functioning normally. Intervenes quickly to correct data or system configurations issues.

Technical Support and Consulting: Provides expert-level support, consulting services and instruction to clients and stakeholders across the university. Acts as a subject matter expert to provide advice on academic regulations, processes, and programs, as well as the functionality, configuration and operation of information systems and data management best practices. Advises clients on methods to make optimal use of available tools to meet their requirements.

Business Analysis: Proactively contributes to the evaluation of clients' business and operational requirements, both explicit and implicit. Investigates improvements to procedures and the development and implementation of new solutions as deemed necessary. Writes business cases, communicates and validates with IT teams, managers and others stakeholders in order to maximize the fit and effectiveness of proposed solutions while minimizing the impact of obstacles.

Process Analysis and Design: Leads process re-design initiatives to ensure optimization and standardization of configurations across information systems. Assesses impact on current business structures, rules, academic regulations and policies, and evaluates business and operational requirements in order to recommend process enhancements and the optimal use of available tools to provide business value.

Impact Assessment: Anticipates risks and issues in plans and requirements and works in collaboration with IT professionals to take appropriate action to resolve them. Understands the inter-connectedness of internal and external systems, and the impact that changes will have on the business processes. Ensures that designs are integrated into a solution that is fully tested, functional, and accurate. Ensures the smooth transition of all system enhancements into the daily operations of users.

Documentation: Develops business documentation for new projects, including functional requirements, design and configuration documents and translates requirements into standardized functional specifications used to refine or develop new business processes or IT systems. Creates and maintains standardized operational documentation.

Testing: Designs test plans and leads testing of end-user scenarios and use cases. Ensures systems meet the organizational and client requirements in terms of flexibility, functionality, performance, reliability, and security. Tracks, monitors and demonstrates completion of a requirement, maintaining an emphasis on the enduser experience. Participates in data conversion validation and data reconciliation and data analysis.

Data Integrity: Participates in data integrity analysis. Develops and implements data management strategies and ensures system and customer data is accurate.

Change Management: Creates implementation plans documenting the activities required to support the successful deployment of new processes and solutions by considering every impacted stakeholders group. Assists affected business areas to evaluate current processes and identify new techniques to take full advantage of system capabilities.

Systems Assessments and Improvement: Reviews system capabilities and workflows to determine how processes can enhance the needs of the client and the student experience. Assesses existing processes to ensure inefficiencies or configuration issues are addressed and escalated as necessary. Keeps apprised of evolving industry tools and business processes, and assesses and recommends how to integrate enhancements with SEM's priorities.

What you will bring:

University Degree in Commerce, Administration, Computer Science, Information Technology, Management Information Systems (MIS), a related field, or/and an equivalent combination of education and experience. Minimum 3 years of experience supporting business units and their IT needs. Knowledge of University's business rules and processes. Knowledge of computing principles with understanding of business processes and cycles. Knowledge of project management methods and practices. Knowledge of University's established IT strategies, policies and procedures. Knowledge of various software and web applications, including external products and their interactions with University systems. Experience in the integration client objectives with systems. Analytical skills to convert business requirements into functional specifications, as well as the ability to conceptualize individual requirements and create links between different stakeholders' needs. Strong attention to detail for working closely within systems and across different environments. Ability to communicate business requirements into functional requirements. Ability to adapt to changing requirements and processes, challenge ideas, and accept new methods and procedures. Ability to be proactive in keeping abreast of new/emerging business processes. Ability to translate business requirements. This position can be called upon working with different teams and projects within the department. This position may require the incumbent to work outside of regular office hours and on weekends. Bilingualism - French and English (written and spoken).

Prior to May 1, 2022, the University required all students, faculty, staff, and visitors (including contractors) to be fully vaccinated against Covid-19 as defined in Policy 129 – Covid-19 Vaccination. This policy was suspended effective May 1, 2022 but may be reinstated at any point in the future depending on public health guidelines and the recommendations of experts.

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