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Administrative Support 09

3 months ago

Hamilton, Ontario, Canada St. Joseph's Healthcare Hamilton Full time

Position Details:

Department:
Chronic Pain Management Program Clinic

Employee Type:
Regular, Part Time

If Temporary, Number of Weeks:

Union:

CUPE

Openings Remaining: 1

Schedule:

Work Days:
Monday to Friday, Occasional Weekends

Time of Day:
Days, Afternoons

Shift:
Rotating

This position may be scheduled at any of the following sites: King Campus (Stoney Creek East Hamilton)

Application Dates:

Opening Date: 18/07/23

Closing Date: 25/07/23 Applications must be received online by 12:00 midnight on the Closing Date

Position Description:

***
QUALIFICATIONS

  • 2year postsecondary college diploma in Medical Office Administration from an accredited school
  • Demonstrated commitment to the values of Service, Responsible Stewardship, Community Responsiveness and Respect
  • The Clinic is a dynamic environment requiring the individual to balance many competing priorities for a variety of stakeholders, both internal such as the SJHH WSIB Clinic and Operating Room; and external such as insurance companies.
  • Strong problemsolving skills and ability to resolve issues quickly to maintain clinic flow
  • Intermediate skill level required for all Microsoft Office Programs (Word, Excel and Power Point)
  • Clerical testing may be required as part of the selection process.
  • Keyboarding and transcription skills
  • Demonstrated ability to take initiative, organize and set priorities and work efficiently in a team environment
  • Intermediate skill level with medical terminology
  • Demonstrated ability to appreciate the confidential nature of the position
  • Demonstrated excellence in verbal and written communication
  • Excellent interpersonal skills
  • Highly organized with ability to multitask

RESPONSIBILITIES

  • Ensures the daytoday clerical operations such as completing referral intake, establishing and maintaining referral wait lists, coordinating assigned clerical projects, returning phone calls to clinic patients and referral partners in a prompt manner
  • Performs registration of new patients, schedules and notifies patients of consultation as well as followup appointments
  • Completes checkin for patient virtual and in person appointments and updates Dovetale (EPIC) templates for all pain clinic staff regularly
  • Organizes Chronic Pain Clinic orientation groups, both virtually and in person on a monthly basis
  • Notifies referring physicians and patients of orientation and ensures all is organized day of orientation session
  • Provides administrative support pre, during and post the orientation session
  • Carries out appropriate followup actions and correspondence at the direction of the manager and/or chronic pain services physicians
  • Notifies patients of operating room procedures and instructions
  • Arranges for Diagnostic Imaging, Nursing, etc.
  • Maintains physician calendars and Operating Room schedules as related to Chronic Pain Clinic
  • Performs other duties relevant to the operations of the Chronic Pain Services departments as assigned and collaborates with all staff

HOURS OF WORK
Monday to Friday, days, afternoons, occasional weekends

WAGE RATE

Hourly:
$ $ $29.57 (plus 14% in lieu of benefits)

  • St. Joseph's Healthcare Hamilton (SJHH) is an equal opportunity employer and strives for equity, inclusiveness, and diversity in all our programs, practices, facilities, and people. We foster a culture of patient and staff safety where all positions comply and work in conjunction with the _Mission, Vision, and Core Values_ of SJHH._

We thank all applicants for their interest, however, only those selected for an interview will be contacted. SJHH is committed to a barrier-free recruitment and selection process - please inform us should accommodation be required at any point in the recruitment process.
**Vaccines (COVID-19 and others) are a requirement of the job unless you have an exemption on a medical ground pursuant to the Ontario Human Rights Code.