IT Help Desk Technician

2 weeks ago

Edmonton, Alberta, Canada Insight Medical Full time

Job Profile: IT Help Desk

Reports to: IT Manager

Direct Reports: N/A

Hours: 40 hours/week, Permanent Full-Time

Location: Greystone

Closing Date: Until Successful Candidate Found

Insight Medical Imaging is a leading provider of diagnostic imaging services with 18 clinics in the Edmonton region and a Fort McMurray Clinic.

In an industry that can be fast-paced and metrics-oriented, we pride ourselves on being a part of the overall journey. We take the time to create open communication and build relationships with our patients, referring physicians, and employees. We strive to humanize the healthcare experience by listening, answering questions and being there when needed.

We connect in a meaningful way with:

Our Patients – being part of every touchpoint in their journey and making them feel comfortable during a situation that can often be unknown and scary. Our Physicians – by building a relationship and working together to come up with a timely and accurate diagnosis. Our Employees – by creating an approachable environment that encourages professional development and growth.

Our over 550 employees strive each day to provide our patients with exceptional care, while fostering a welcoming and comfortable environment. If you are beaming with pride and want to be part of our dynamic, inclusive and growing team, keep reading.

Insight Offers:

Competitive Compensation Paid Vacation Flex Days & Appointment Time RRSP Matching Educational Allowance Employer Paid Benefits Healthcare Spending Account Staff Events Work-Life Balance

Position Summary

This is not your typical "Helpdesk" job – We have a multitude of interesting problems and projects that will challenge and engage you.

Working as part of a team, you will be the initial point of contact for staff and customers/partners with technical issues or concerns via phone calls and helpdesk tickets/emails – including onsite visits within the greater Edmonton area. Various project work ensures a constantly evolving environment – and there will be exposure to assorted facets of our IT infrastructure.

This is an in-office position Monday to Friday with after hours and rotating on call evening and weekend as needed.

Major Accountabilities and Responsibilities

Triage notifications from monitoring systems. Monitor systems manually as per policies and procedures. Troubleshoot issues - aiming to resolve most items, with an escalation path available when needed. Identify recurring issues and determine solutions. Handling Moves/Adds/Changes of users and end user hardware. Creation of documentation and help guides, including instructional videos. Asset procurement / inventory. Supporting industry specific and custom-built applications. Maintain data integrity in RIS/PACS, ensuring data integrity is always paramount. Assist our customers (patients and physicians) with specific technology issues. Participating in a rotating on call schedule (one-week rotation). Other duties as assigned.

Skills, Abilities, and Knowledge

Intermediate to advanced understanding of Windows desktops. Exemplary interpersonal skills. Excellent troubleshooting skills.

Qualifications

Intermediate understanding of server technology, as well as network topology and concepts (DNS, DHCP, VLAN, VPN). Familiarity with PACS and/or RIS (Radiology Information System) is desirable but not required. Desirable systems experience: Scripting, Office 365, Interfaces, Virtual Fax, VOIP PBX, PaloAlto/HP/Cisco Networks, Encryption, Linux OS, MS-SQL, VM's, MDM. Ability to do afterhours work, both on a planned and unplanned basis. Maintain information privacy and system security while fulfilling duties. Able to lift and move up to 50lbs. Technical training/certifications or 2+ year previous experience. Reliable vehicle and valid driver's license. Successfully Complete Alberta Criminal Record check.

Insight Medical Imaging is an equal opportunity employer committed to providing and maintaining a fair, equitable, and diverse workforce. All qualified candidates are encouraged to apply.

We thank all applicants for their interest, only those selected for an interview will be contacted.

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