Technical Help Desk Agent

2 weeks ago


Edmonton, Alberta, Canada Limpid Link Services Ltd. Full time

Education:
Bachelor's degree

  • Experience: 3 years to less than 5 years

Work setting:

  • Help desk
  • Consulting firm

Tasks:

  • Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
  • Consult user guides, technical manuals and other documents to research and implement solutions
  • Provide advice and training to users in response to identified difficulties
  • Collect, organize and maintain a problems and solutions log for use by other technical support analysts
  • Supervise other technical support workers in this group
  • Provide business systems, network and Internet support to users in response to identified difficulties
  • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software

Supervision:

  • 1 to 2 people

Screening questions:

  • Do you have previous experience in this field of employment?
  • Work Term: Permanent
  • Work Language: English
  • Hours: 35 hours per week

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