Current jobs related to Help Desk Analyst - Edmonton, Alberta - Whopper Technologies

  • Help Desk Support Specialist

    2 days ago

    Edmonton, Alberta, Canada Capleo Global LLC Full time

    Job Title: Help Desk AnalystJob Summary:We are seeking a highly skilled Help Desk Analyst to join our team at Capleo Global LLC. As a Help Desk Analyst, you will be responsible for providing technical support to end-users, troubleshooting technical issues, and ensuring that all technical problems are resolved in a timely and efficient manner.Key...

  • Help Desk Support Specialist

    2 days ago

    Edmonton, Alberta, Canada Capleo Global LLC Full time

    Job Title: Help Desk AnalystJob Summary:We are seeking a highly skilled Help Desk Analyst to join our team at Capleo Global LLC. As a Help Desk Analyst, you will be responsible for providing technical support to end-users, troubleshooting technical issues, and ensuring that all technical problems are resolved in a timely and efficient manner.Key...

  • Help Desk Technician

    6 days ago

    Edmonton, Alberta, Canada Voyager Systems Corp. Full time

    Job Summary:Voyager Systems Corp. is seeking a skilled Help Desk Technician to join our team. As a Help Desk Technician, you will be responsible for providing technical support to our clients, troubleshooting computer-related issues, and providing training and guidance to users.Key Responsibilities:Provide technical support to clients via phone, email, or...

  • Help Desk Technician

    6 days ago

    Edmonton, Alberta, Canada Voyager Systems Corp. Full time

    Job Summary:Voyager Systems Corp. is seeking a skilled Help Desk Technician to join our team. As a Help Desk Technician, you will be responsible for providing technical support to our clients, troubleshooting computer-related issues, and providing training and guidance to users.Key Responsibilities:Provide technical support to clients via phone, email, or...

  • Help Desk Technician

    6 days ago

    Edmonton, Alberta, Canada Voyager Systems Corp. Full time

    Job Summary:Voyager Systems Corp. is seeking a skilled Help Desk Technician to join our team. As a Help Desk Technician, you will be responsible for providing technical support to our clients, troubleshooting computer-related issues, and providing training and guidance to users.Key Responsibilities:Provide technical support to clients via phone, email, or...

  • Help Desk Specialist

    3 days ago

    Edmonton, Alberta, Canada Voyager Systems Corp. Full time

    Job SummaryVoyager Systems Corp. is seeking a skilled Help Desk Specialist to join our team. As a key member of our technical support team, you will be responsible for providing top-notch assistance to our customers.Key ResponsibilitiesRespond to customer inquiries and resolve technical issues in a timely and professional manner.Consult technical manuals,...

  • Help Desk Specialist

    3 days ago

    Edmonton, Alberta, Canada Voyager Systems Corp. Full time

    Job SummaryVoyager Systems Corp. is seeking a skilled Help Desk Specialist to join our team. As a key member of our technical support team, you will be responsible for providing top-notch assistance to our customers.Key ResponsibilitiesRespond to customer inquiries and resolve technical issues in a timely and professional manner.Consult technical manuals,...

  • Help Desk Support Specialist

    1 week ago

    Edmonton, Alberta, Canada Voyager Systems Corp. Full time

    Job SummaryVoyager Systems Corp. is seeking a highly organized and team-oriented Help Desk Support Specialist to join our technical support team. As a key member of our team, you will be responsible for providing exceptional customer service and technical support to our clients.Key ResponsibilitiesTechnical Support: Respond to user inquiries and resolve...

  • Help Desk Support Specialist

    1 week ago

    Edmonton, Alberta, Canada Voyager Systems Corp. Full time

    Job SummaryVoyager Systems Corp. is seeking a highly organized and team-oriented Help Desk Support Specialist to join our technical support team. As a key member of our team, you will be responsible for providing exceptional customer service and technical support to our clients.Key ResponsibilitiesTechnical Support: Respond to user inquiries and resolve...

  • Help Desk Technician

    1 week ago

    Edmonton, Alberta, Canada Pixel Pop Media Services LTD Full time

    About the RoleWe are seeking a highly skilled and experienced Help Desk Technician to join our team at Pixel Pop Media Services LTD. As a Help Desk Technician, you will be responsible for providing technical support to our clients and internal teams, troubleshooting and resolving technical issues, and ensuring that our computer systems and software are...

  • Help Desk Technician

    1 week ago

    Edmonton, Alberta, Canada Pixel Pop Media Services LTD Full time

    About the RoleWe are seeking a highly skilled and experienced Help Desk Technician to join our team at Pixel Pop Media Services LTD. As a Help Desk Technician, you will be responsible for providing technical support to our clients and internal teams, troubleshooting and resolving technical issues, and ensuring that our computer systems and software are...

  • Help Desk Support Specialist

    1 week ago

    Edmonton, Alberta, Canada Voyager Systems Corp. Full time

    Job SummaryVoyager Systems Corp. is seeking a highly organized and team-oriented Help Desk Support Specialist to join our technical support team. As a key member of our team, you will be responsible for providing exceptional customer service and technical support to our clients.Key ResponsibilitiesTechnical Support: Respond to user inquiries and resolve...

  • Help Desk Support Specialist

    1 week ago

    Edmonton, Alberta, Canada Voyager Systems Corp. Full time

    Job SummaryVoyager Systems Corp. is seeking a highly organized and team-oriented Help Desk Support Specialist to join our technical support team. As a key member of our team, you will be responsible for providing exceptional customer service and technical support to our clients.Key ResponsibilitiesTechnical Support: Respond to user inquiries and resolve...

  • Help Desk Technician

    5 days ago

    Edmonton, Alberta, Canada Pixel Pop Media Services LTD Full time

    About the RoleWe are seeking a highly skilled and experienced Help Desk Technician to join our team at Pixel Pop Media Services LTD. As a Help Desk Technician, you will be responsible for providing technical support to our clients and internal teams, troubleshooting and resolving technical issues, and ensuring that our computer systems and software are...

  • Help Desk Technician

    5 days ago

    Edmonton, Alberta, Canada Pixel Pop Media Services LTD Full time

    About the RoleWe are seeking a highly skilled and experienced Help Desk Technician to join our team at Pixel Pop Media Services LTD. As a Help Desk Technician, you will be responsible for providing technical support to our clients and internal teams, troubleshooting and resolving technical issues, and ensuring that our computer systems and software are...

  • Help Desk Specialist

    2 days ago

    Edmonton, Alberta, Canada Pixel Pop Media Services LTD Full time

    {"h2": "Job Summary", "p": "We are seeking a skilled Help Desk Technician to join our team at Pixel Pop Media Services LTD. As a Help Desk Technician, you will be responsible for providing technical support to our clients and ensuring that their computer systems are running smoothly. This is a challenging and rewarding role that requires strong...

  • Help Desk Technician

    2 weeks ago

    Edmonton, Alberta, Canada San Pro Technology Ltd Full time

    About the RoleWe are seeking a highly skilled and motivated Help Desk Technician to join our team at San Pro Technology Ltd. As a Help Desk Technician, you will be responsible for providing technical support to our employees and ensuring the smooth operation of our computer systems and networks.Key ResponsibilitiesTechnical Support: Provide assistance to...

  • Help Desk Specialist

    3 days ago

    Edmonton, Alberta, Canada Pixel Pop Media Services LTD Full time

    {"h2": "Job Summary", "p": "We are seeking a highly skilled Help Desk Technician to join our team at Pixel Pop Media Services LTD. As a Help Desk Technician, you will be responsible for providing technical support to our customers, troubleshooting and resolving technical issues, and ensuring that our customers receive the highest level of service.", "ul":...

  • Help Desk Specialist

    3 days ago

    Edmonton, Alberta, Canada Pixel Pop Media Services LTD Full time

    {"h2": "Job Summary", "p": "We are seeking a highly skilled Help Desk Technician to join our team at Pixel Pop Media Services LTD. As a Help Desk Technician, you will be responsible for providing technical support to our customers, troubleshooting and resolving technical issues, and ensuring that our customers receive the highest level of service.", "ul":...

  • Help Desk Technician

    5 days ago

    Edmonton, Alberta, Canada Epic IT Security Ltd. Full time

    About the RoleWe are seeking a highly skilled Help Desk Technician to join our team at Epic IT Security Ltd. as a Technical Support Analyst. As a key member of our IT team, you will be responsible for providing top-notch technical support to our clients and ensuring the smooth operation of our network security systems.Key ResponsibilitiesTechnical Support:...

Help Desk Analyst

4 months ago

Edmonton, Alberta, Canada Whopper Technologies Full time
Title: Help Desk Analyst SeniorLocation: Edmonton, Alberta (Hybrid)Seniority on the skill/s required on this requirement: SeniorEstimated Duration: 1 yearWork authorization: any (candidate must be authorized to work in CA)

Job Summary:
The Senior Application Support Analyst works directly with end users to troubleshoot technical issues, create and process requests and support business teams. To be successful in this role, this position requires strong political acumen, written and verbal communication skills, and extensive experience with stakeholder relations. The ideal candidate must be able to prioritize and manage workload effectively, demonstrates independence in decision-making, be self-motivated and able to work independently.

Responsibilities:

  • Receive and respond to inquiries related to applications supported by the Help Desk team.
  • Respond to escalated inquires received by VIP team
  • Assist users with creation of requests in BERNIE (ServiceNow) and follow up as needed
  • Collaborate with business teams to migrate SP2016 sites to SharePoint Online
  • Collaborating with stakeholders to gather requirements for SharePoint solutions and enhancements
  • Managing SharePoint permissions, user access, and security settings
  • Advise inquirers of any resolution to an inquiry.
  • Utilize Help Desk software to enter tickets and retrieve logged calls for resolution, or forward pending inquiries to the next level of expert support.
  • Work effectively through communication with technical and /or business teams to resolve client issues.
  • Monitor the progress of proposed solutions while maintaining contact with the client so that they are also aware of the status of their inquiry.
  • Test end-user solutions, 'bug-fixes' and new features of applications to ensure they adequately address client concerns.
  • Make arrangements with external stakeholders and internal staff for training and any other items as required.
  • Maintain an understanding of applications to ensure maximum support effectiveness.
  • Assign and maintain user IDs and passwords.
  • Participate in related projects as required.
  • Develop and maintain documentation as required.
  • Communicating application errors found during call resolution and testing application when errors are resolved.
  • Coordination of communication to external stakeholders, other staff and to internal staff.
  • Identification of future training needs.
  • Regular status reports of all reported issues.

Requirements:

  • Bachelor degree or diploma in IT, Computer Science, Math or Engineering or equivalent experience.
  • Proposed resource has agreed to an Enhanced Security Check upon contract award. Must have the last 3 years continuous residency in either Canada or United States as minimum.
  • Minimum 4 years of experience as an Application Help Desk Analyst in working with external stakeholders, and providing assistance, troubleshooting, training to inquiries in large-scale enterprise applications (information on applications supported must be included in claimed experience).
  • Experience in user identity verification processes, and maintaining user IDs, passwords and accounts permission levels for business applications.
  • Experience in utilization of any of the following Help Desk software or equivalency: BMC Remedy, Cherwell, MS Team Foundation Server, Rational Clear Quest, HEAT, etc.
  • Experience working directly with clients, and coordinating with both external stakeholders and internal business areas to ensure communications are relayed to all parties.
  • Experience working on supporting multiple applications for various stakeholders at one time.
  • Experience working with Microsoft Office tool suites.
  • Experience with the design, development, implementation, integration, and support of Microsoft SharePoint 2005 and higher.
  • Excellent verbal and written communication skills and ability to interact professionally with a diverse group.
  • The ability to learn quickly, problem solve/troubleshoot, work independently and in a team.
  • Experience developing and delivering user manuals and training materials.
  • Experience documenting user requirements, business processes, and workflows.
  • Experience in planning/performing/monitoring User acceptance testing.
  • Experience providing end user operational system support, including data collection, data editing, data validation and data conversion within an enterprise system that contains user information.
  • Experience supporting web-based systems with knowledge of various internet browsers using multiple devices, including but not limited to: Internet Explorer, Google Chrome, Edge, Firefox, and Safari.

Whopper Technologies, a minority women-owned enterprise, is at the forefront of digital transformation, technology excellence, and business growth solutions. Specializing in talent mobilization and innovation, we are dedicated to enhancing customer experiences across diverse sectors such as Information Technology, Telecommunications, Healthcare, Engineering, and the Public sector. With a focus on deploying top-tier talent and fostering innovation, we empower businesses to thrive and excel in a rapidly evolving digital landscape, helping them reach new heights of success.

Whopper Technologies is committed to fostering workforce diversity and is proud to be an equal opportunity employer.